I am a highly motivated, detail orientated, hardworking individual. I have proven ability to meet
deadlines, and up-sell products; introducing new products effectively to customers. I take my
job very seriously and arrive on time for shifts. I am reliable and friendly. I quickly learn and master new concepts and skills. I am passionate about helping customers and creating a satisfying shopping experience.
Cash handling accuracy
Strong communication skills
JoannsNovember 2014 to CurrentTeam Member Las Cruces, NMDescribed merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Facilitated monthly and quarterly physical inventory counts. Explained information about the quality, value and style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers.
ArbysSeptember 2013 to April 2014Shift Manager Las Cruces, NMScheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Counseled and disciplined staff when necessary.
TCBYAugust 2013 to May 2015Team Member Las Cruces, NMAccepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Responsible for daily set up of five stations. Performed dishwasher duties Performed serving, cleaning, and stocking duties in establishments Prepared food items such as sandwiches, salads, soups, and beverages Stocked cabinets and serving areas with condiments, and refilled condiment container Stored clean equipment and utensils Used all food handling standards
WienerschnitzelJuly 2011 to May 2013Team Member Las Cruces, NMUp-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Properly portioned and packaged take-out foods for customers. Mastered Point of Sale (POS) computer system for automated order taking. Quickly and efficiently processed payments and made accurate change. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures.
Mayfield High School2012High School DiplomaLas Cruces, NM, US
New Mexico State University2018High School Diploma: AnthropologyLas Cruces, NM, USTaking a year off of school to focus on my financial situation