team member resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Hardworking manufacturing professional effective in team-based environments and cross-trained in cashier and leader roles. Steps in and handles diverse tasks while maintaining high quality and performance goals. Fair evaluator of team and individual performance. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in coordinating -member customer service team and developing programs to enhance productivity. Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

  • Continuous development
  • Money handling
  • Cleaning skills
  • Health assessments
  • Quality assurance
  • Understands spa services
  • Understanding of body signals
  • Reflective listening
  • Body mechanics
  • Sales and marketing
  • Psychology
  • Team building
  • Customer service
  • Communications
  • Organization
  • Bilingual

Modalities: Swedish Shiatsu Thai Massage Acupressure Deep Tissue Sports Massage Pregnancy Massage Lymphatic Massage Foot Reflexology Energy Work

07/2020 to Current
Team Member La-Z-Boy, Inc. Boca Raton, FL,
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Looked for ways to go above and beyond job requirements.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Complied with company service standards, including inventory and cash control procedures.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Received food orders from individuals and explained offerings.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Upheld food safety standards at all times.
03/2019 to 06/2020
Sales Floor Lead Sunset Grown Livonia, MI,
  • Facilitated store opening and closing procedures by securing valuables, arming and disarming alarm system.
  • Delegated tasks to maintain efficient workflow.
  • Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
  • Developed resources and tools to support sales associates in rendering exceptional customer service.
  • Communicated sales goals and key performance indicators to employees.
  • Assisted with training, development and mentoring of sales employees.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Used computer register system to ring up customer purchases, process payments and issue receipts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Mixed and matched paints according to customer specifications.
11/2018 to 06/2019
Sales Associate Cargo Largo Independence, MO,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped average of 30+ customers per day by responding to inquiries and locating products.
  • Negotiated and closed deals with minimal oversight.
  • Offered product and service consultations and employed upselling techniques.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 96% or more.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
10/2016 to 03/2019
Cashier Team Lead Sundowners Family Restaurant City, STATE,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education and Training
Expected in 05/2016 to to
High School Diploma:
Jurupa Hills High School - Fontana, CA
Expected in 11/2020 to to
Certified : Massage Therapy
National Holistic Institute - Emeryville, CA
Websites, Portfolios, Profiles
  • American Massage Therapy Association (AMTA) membership

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Resume Overview

School Attended

  • Jurupa Hills High School
  • National Holistic Institute

Job Titles Held:

  • Team Member
  • Sales Floor Lead
  • Sales Associate
  • Cashier Team Lead


  • High School Diploma
  • Certified

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