team manager resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

  • Scheduling
  • Staff Management
  • Employee Training
  • Performance Management
  • Operations Management
Work History
Team Manager , 02/2021 - Current
University Of Pennsylvania Health System Cherry Hill, NJ,
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Planned and resourced personnel and for operations component exercises resulting in highly trained personnel ready to act quickly
  • Reviewed shift reports to understand current numbers and trends.
  • Led employee relations through effective communication, coaching, training and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Distributed weekly and monthly employee schedules
  • Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Trained new employees on proper protocols and customer service standards.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Built loyal account base and long-term business relationships with a UPS account ( Seattle )
  • Cross-trained existing employees to maximize team agility and performance.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Approved regular payroll submissions for employees.
  • Accomplished multiple tasks within established timeframes.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Conducted daily inventory
  • Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
Team Lead , 12/2020 - 02/2022
Topgolf Charlotte (University), NC,
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
  • Carried out day-day-day duties accurately and efficiently.
  • Oversaw daily operations to ensure high levels of productivity.
Resident Care Coordinator, 12/2019 - 08/2020
Advantage Living Southwest, MI,
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Hired and trained new staff members on facility policies, patient care and medicine distribution.
  • Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
  • Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Remained alert to problems or health issues of clients and competently responded.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Supervised and trained medication technicians.
  • Conducted literature and coding reviews to adhere to state and federal standards.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Identified new areas of scientific research and provided internal training.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
High School Diploma: , Expected in 08/1995
El Camino High School - Oceanside, CA
Status -

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Resume Overview

School Attended

  • El Camino High School

Job Titles Held:

  • Team Manager
  • Team Lead
  • Resident Care Coordinator


  • High School Diploma

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