LiveCareer-Resume

team manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.

Qualifications
  • Training and Development
  • Team Performance and Daily workflow improvement
  • Relationship building and Problem-solving skills
  • Excellent Written and Verbal Communication
  • Operations Management
  • Policies and procedures
  • Microsoft Office - experience working with Pivot Tables
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Customer Service
  • DU, LP, FHA, VA and USDA
  • Retail, Wholesale and Correspondent experience
Work History
Team Manager, 08/2021 to 11/2022
Whole Foods MarketKihei, HI,
  • Demonstrate knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Manage a team of Processors, Jr Processors and LPA with a pipeline of over 200 loans.
  • Proactively manage workflows, assist with training and time management.
  • Manage individuals and team as needed to meet production and goals.
  • Communicate policy updates and company information through team meetings, huddles and one-on-one development sessions.
  • Define key performance indicators for employees to define clear, attainable landmarks for performance measurement.
  • Develop, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
  • Create staff schedules, approved requested time and complete employee reviews and performance plan.
Team Lead Processor, 11/2019 to 08/2021
Androscoggin BankPortland, ME,
  • Processed loans from opening to close.
  • Managed and processed a large monthly pipeline of loans, including but not limited to government,conventional and jumbo loans.
  • Maintained updated knowledge of various loan products, agency and investor guidelines to insure appropriate compliance and guidelines are met.
  • Troubleshoot and fixed Encompass, DU and LP errors and problems for teams.
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
  • Provided primary customer support to internal and external customers.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Assisted with new hire processing and existing training programs.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Led team of 6 members while providing exceptional customer service.
Senior Mortgage Processor, 04/2019 to 10/2019
First Federal Savings And Loan Association LakewoodDublin, OH,
  • Submitted loan file documentation into required lender portal.
  • Verified accuracy of all obtain loan documentation, such as title, loan application, credit report, appraisal and income.
  • Served as main point of contact for lender, title, appraisal company and title.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Set up and completed loan submission packages.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Communicated with originator and applicant concerning progress of loan file.
Senior Loan Processor, 01/2013 to 04/2019
LeaderOne Financial GroupCity, STATE,
  • Evaluated approvals against established bank and government lending standards.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Managed and oversaw 3rd party service pre-processing service.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Closed 20-25 loans per month.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Developed effective training plans based on department needs and objectives.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Developed departmental systems and procedures to better align workflow processes.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Communicated with originator and applicant concerning progress of loan file.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Completed denial and cancellation procedures on applicable files.
Education
: , Expected in to Ivy Tech Community College of Indiana - Kokomo, IN,
GPA:

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Resume Overview

School Attended

  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Team Manager
  • Team Lead Processor
  • Senior Mortgage Processor
  • Senior Loan Processor

Degrees

  • Some College (No Degree)

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