team manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Team Manager: Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Teamwork Skills
  • Physiology
  • Continuous Process Improvements
  • Customer Needs
  • Knowledge Of Medical Terminology
  • Good Clinical Practices
  • Data Management Expertise
  • Project Management Expertise
  • Service Delivery
  • Clinical Drug Development
Work History
Team Manager, 09/2014 to 10/2020
CumminsNewhudson, MI,
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures, in addition to monitoring clients incoming calls and provide feedback to 15 to 20 associates to improve quality of service. Also led employee relations through effective communication, coaching, training and development.
  • Followed up with clients to maintain communication to enhance teams' execution on services, as well as resolving customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office. Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Conducted training to update staff on new laws, regulations, and procedures to promote more informed delivery of client services, as well Implementing new initiatives and procedures to increase knowledge and availability of client services. Provided excellent customer service, maintain professional relationship with clients and resolved any customer inquiries and problematic issues.
Shift Manager, 05/2012 to 09/2014
Providence Health & ServicesMonroe, WA,
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste, as well Adhering to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs, also ensured line personnel are thoroughly trained, certified and are performing their assigned functions, in addition to motivating and challenging all line members to perform to their full potential through direct and timely formal and informal feedback. Track production and ensure all deadlines and schedules are met.
  • Managed over 25 second shift employees by utilizing interpersonal communication skills to enhance customer experience and add value to each interaction also coordinated with manufacturing Supervisor and organize line workload and staffing depending on product priority.
Production Support Technical Infrastructure Shift Lead, 03/2011 to 04/2012
Nike, Inc.Atlanta, GA,
  • Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems, as well as working with operational managers to assess impact and urgency of critical and/or impactful issues.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings, also supported machine operators in setup and operation of production equipment resulting in efficient runs. Helped maintain production support processes and ensures that teams are following documented processes to resolve issues.
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site, in addition to conducting quality inspections of finished products and made minor repairs to meet project expectations, with over 30 employees and also managed multiple projects and tasks to ensure high quality and timely delivery.
Functional lead/shift lead, 03/2008 to 02/2011
  • Carried out detailed design analysis by understanding company's business requirements and business processes, also worked on route determination to calculate transportation planning and transit time for Shipment, Route schedules & shipment documents with various leg classifications, stages and forwarding agents.
  • Performed Logistics Execution (LE) functions like Delivery Processing (inbound and outbound processes), Picking, Packing and Transportation, handled over 20 employee issues regarding shipping details.
  • Aligned project specifications, schedules and phase deliverables across all teams, members, and external parties to conform with user needs and client requirements.
Associate Degree : Project Management, Expected in 07/2021
University of California - Irvine, CA,
Bachelor of Arts: Social Work, Expected in 04/2013
Rust College - Holly Springs, MS,
  • Certificate: Master Data in SAP online course, Udemy: 2020
  • Certificate: Project Management Principles and Practices Specialization, University of California, Irvine: 2016

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Resume Overview

School Attended

  • University of California
  • Rust College

Job Titles Held:

  • Team Manager
  • Shift Manager
  • Production Support Technical Infrastructure Shift Lead
  • Functional lead/shift lead


  • Associate Degree
  • Bachelor of Arts

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