Team Manager Resume Example

For G2 Secure Staff.

•fulfilled daily obligations and meet the Charleston international airport Guidelines.

•Skills and training include but are not limited Customer care services.

• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Recommended improvements to products and services to mitigate complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Promoted Medicare for Care Improvement Plus Insurance.
• Skilled to navigate through many different accounts and assist customers for health care services.
• Documented conversations with customers to track requests, problems and solutions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Made outbound calls to obtain account information.

• Assisted customers in making payments on accounts and setting up payment plans.
• Documented conversations with customers to track requests, problems and solutions.
• Upheld strict quality control policies and procedures during customer interactions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to determine service needs and accurately input informationinto electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.