Accomplished Administrative Management with 4 years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude.
- Brand management
- Systems and automation applications
- Basic math
- Working collaboratively
- Problem resolution
- MS Office
- Clerical
- Organization
2021 Compliance - Customer Care 02 (US Callers)
Security Awareness (v20)
2021 Customer Care Governance Training
2020 Academy TM Onboarding Level 1
Carrollton, TX, 04/2018 - Current
- Scheduling work hours and shifts.
- Assiting in software installation and IT system errors.
- Coordinating job rotation and cross-training.
- Assisting in resolving emergencies, such as a quality or customer problem that might be escalated to the team supervisor for handling Identifying and resolving workplace problems, including tardiness or absenteeism.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Supervised and monitored team productivity by observing daily activities.
- Initiated training sessions and coached employees to develop effective staff.
- Established quarterly and annual goals as well as operational tactics to achieve targets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Oversaw workforce schedules and allocated resources,
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Minneapolis, MN, 07/2016 - 04/2018
For G2 Secure Staff.
•fulfilled daily obligations and meet the Charleston international airport Guidelines.
•Skills and training include but are not limited Customer care services.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Recommended improvements to products and services to mitigate complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Marlborough, CT, 03/2015 - 07/2016
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted Medicare for Care Improvement Plus Insurance.
- Skilled to navigate through many different accounts and assist customers for health care services.
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
Memphis, TN, 02/2013 - 03/2015
- Assisted customers in making payments on accounts and setting up payment plans.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
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Job Titles Held:
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- Customer Service Associate
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