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Team Leader Supervisor Resume Example

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TEAM LEADER SUPERVISOR
Professional Summary

Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.Ch Friendly Cashier offering more than 7 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in [Software] with 6 years of expertise in related roles. Solid background focused on telephone interpretation and document translation from English and Spanish . Energetic [Job Title] bringing over 3 years of customer service experience and desire to support any customer needs. Excellent administrative skills with self-motivated and performance-oriented approach.

Skills
  • Kitchen staff coordination
  • Budgeting
  • Food production management
  • Kitchen equipment operation and maintenance
  • Service recommendations
  • Spanish translation
  • Bilingual spanish
  • Problem-solving
  • Computer proficient
  • Money handling abilities
  • Data entry
  • Report preparation
  • Credit card processing
  • POS systems
Work History
Team Leader Supervisor, 06/2014 to 11/2017
Jack In The Box – Houston, TX
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Controlled food costs and managed inventory.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Monitored food preparation, production and plating for quality control.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
Ratail, 07/2016 to 02/2017
Shasa – Houston, TX
  • Monitored social media and online sources for industry trends.
  • Supported marketing programs and campaigns with content and messaging to drive demand.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
Kitchen Prep Cook, 03/2012 to 11/2016
Crown Plaza – Houston , TX
  • Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow.
  • Set up work stations and prepped food for dishes to increase productivity during busy mealtimes.
Cashier, 11/2012 to 02/2013
Kroger – Houston, TX
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma: 05/2012
Taylor Isd - Howellsugarland
  • Graduated with 3.2 GPA
Writing and DIY projects

i love to write short stories on my free time its a little scape from what's around you. I like to be crafty love art and the bright vivid colors also like to paint with my little Nieces and nephews. i think that bring more possibilities in a new type of work place and come with new ideas to be better and learn new things each and everyday

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Resume Overview

Companies Worked For:

  • Jack In The Box
  • Shasa
  • Crown Plaza
  • Kroger

School Attended

  • Taylor Isd

Job Titles Held:

  • Team Leader Supervisor
  • Ratail
  • Kitchen Prep Cook
  • Cashier

Degrees

  • High School Diploma : 05/2012

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