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team leader project management resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Skills
  • Business Correspondence
  • Spreadsheet Development
  • Critical Thinking
  • Written Communication
  • Project Management
  • Document and File Management
  • Multitasking and Time Management
  • Departmental Support
  • Multi-Line Telephone Systems
  • Strong Organizational Skills
Work History
11/2014 to 10/2018
Team Leader - Project Management Xenith Cleveland, OH,
  • Created templates and manuals providing organization-wide administrative support, and orchestrating training to meet organizational needs
  • Catalyzed project completion, utilizing Sharepoint, CRM systems, and MS Office while providing status updates to attorneys, directors and COO of company maximizing efficiency
  • Supervised numerous internal and external events, managing schedules, interviews, new hire training as well as team building, utilized organization skills in order to successfully execute each task
  • Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Participated in cross-functional team-building activities.
  • Identified plans and resources required to meet project goals and objectives.
  • Identified, reviewed and applied policies and procedures.
  • Greeted customers and visitors in-person and via telephone calls
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Answered 200+ incoming calls on high-volume, multi-line phone switchboard daily and pleasantly transferred callers to appropriate personnel
11/2010 to 09/2014
Administrative Support Alakaina Family Of Companies Falls Church, VA,
  • Served as central point of contact for facilitating working relationships with over 400 tenants, vendors and building management, providing essential information to prospective buyers and realtors, optimizing relations
  • Managed data, entering high volumes of information into comprehensive database for future reference in order to ensure ease-of-access, thereby streamlining processes
  • Harnessed leadership skills, overseeing team building exercises facilitating discussions to increase morale and team spirit
  • Managed project timelines and liaised with building manager to oversee successful implementation of all logistical processes in order to optimize organization for numerous scheduled events
  • Supported all general office duties; including catered events/meetings, receiving and shipping, front desk coverage, calendar management for condo association’s board of directors, vendor maintenance, and supply ordering.
01/2009 to 11/2010
Administrative Assistant Gap Solutions, Inc Shoshoni, WY,
  • Employed relationship management to provide situation-specific customer service to clients, maximizing response time and quality of work in order to satisfy and retain customers
  • Utilized strong multi-tasking skills to manage various ad hoc projects harnessing time management skills to comply with short project timelines
  • Answered multi-line phone system, routing over 50 calls daily, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
07/2000 to 01/2008
Administrative Assistant General Electric Syracuse, NY,
  • Executed record filing system to improve document organization for over 100 clients and vendors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors daily.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Maintained owner’s calendar, scheduling meetings and ensuring no conflicts occur
  • Planned and supervised events, creating marketing materials to promote product to target audience and providing administrative support, employed organizational skills to successfully execute each task.
Education
Expected in to to
:
South Suburban College of Cook County - South Holland, IL
GPA:

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Resume Overview

School Attended

  • South Suburban College of Cook County

Job Titles Held:

  • Team Leader - Project Management
  • Administrative Support
  • Administrative Assistant
  • Administrative Assistant

Degrees

  • Some College (No Degree)

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