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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Team Supervision
  • Safety
  • Training
  • Issue resolution
  • Client support
Experience
04/2019 to 09/2021
Team Leader /Manager on Duty Town Pump, Inc. Lolo, MT,
  • Fostered positive employee relationships through communication, training and development coaching.
  • Oversaw daily workloads and workflow for smooth operations.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Initiated training sessions and coached employees to develop effective staff.
  • Drove staff performance by creating incentives and positive work atmosphere.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Reviewed employee performance every shift / project and delivered constructive feedback to improve weaknesses.
  • Met with each associate to establish realistic monthly sales goals.
10/2017 to 04/2019
Hotel Front Desk Clerk Sewell Corporation Austin, TX,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
10/2015 to 05/2016
Cashier Cefco City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Verified customer identification for alcohol or tobacco purchases.
Education and Training
Expected in 05/2012
High School Diploma:
Rockdale High School - Rockdale, TX
GPA:
Expected in
:
McLennan Community College - Waco, TX
GPA:
Certifications
  • Licensed Propane Handler - 2021
  • Forklift Operator Training and Completed - 2019

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Resume Overview

School Attended

  • Rockdale High School
  • McLennan Community College

Job Titles Held:

  • Team Leader /Manager on Duty
  • Hotel Front Desk Clerk
  • Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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