Experienced Team Leader with 10 years experience handling day-to-day supervision of sales driven Customer Service Representatives who handle inbound customer calls relating to possible downgrading or terminating of services. Prove ability to turn around under-performing teams in call center environment to create highly profitable sales driven consultants through creative coaching, training, and relationship building.
Exceeded daily sales objectives, customer service objectives and efficiencies.
Coursework in Business Administration
Certification in Organizational Leadership
Diversified workforce training
Human Resource training
Civil Manager training
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