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Team Leader Resume Example

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TEAM LEADER
Professional Summary

Team Leader experienced in directing activities of workgroups. Develop strategies, provide training, set goals, and obtain team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Work History
Team Leader, 08/2019 to Current
Clear staff – Bolingbrook, IL
  • Maximized efficiency by removing safety hazards and debris from work areas
  • Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing
  • Trained team on all aspects of operating procedures and company services
  • Initiated timely response to emails, voicemails and written correspondence
  • Facilitated training for associates through daily coaching and regular performance appraisals
Quality Control Technician, 12/2016 to 07/2019
WestRock – Woodridge, IL
  • Inspected manufactured parts by reviewing visually and assessing dimensions
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests
  • Generated detailed reports outlining results and recommendations
  • Helped uncover and fix production problems in order to reduce overall defect rates
  • Safeguard customer requirements as well as product quality standards by delivering support
  • Performed thorough inspections of incoming materials and outgoing products
  • Determined proper corrective actions to bring products in line with requirements
  • Performed visual assessment of products to evaluate conformance with quality standards
  • Maintained compliance with safety and clean area procedures
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses
  • Conducted investigations into questionable test results
  • Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms
  • Performed routine maintenance and calibration on testing equipment
  • Provided quality assurance from every stage of product development process, from manufacturing to packaging
Picker, packer, receiving, embroidery, manifest, sorter, 01/2014 to 12/2016
Clear Staff – Bolingbrook, IL
  • Printed labels, packaged boxes and loaded into outbound containers
  • Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules
Sales Associate, Manager Assistant, Customer Service, 03/2011 to 01/2014
Cricket Wireless – Westmont, IL
  • Maintained records related to sales, returns and inventory availability
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Tracked stock using company inventory management software
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Processed product returns and assisted customers with other selections
  • Trained team members in successful strategies to meet operational and sales targets
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
Education
High School Diploma: 06/2011
Downers Grove North High School - Downers Grove, IL
Skills
  • Complaint resolution
  • Data entry
  • Technical support
  • Team oversight
  • Client service
  • Cash handling
  • Quality control
  • Daily workflow improvement
  • Technical knowledge
  • Troubleshooting skills
  • Packing and shipping proficiency
  • People-oriented
  • Shipment processing
  • Microsoft software
  • Stocking
  • Motivated team player
  • Safety processes and procedures
  • Staff education and training
  • Customer-oriented
  • Consistently meets sales goals
  • Team building expertise
  • Quick learner
  • Computer literate
  • Natural leader
  • Strong interpersonal skills
  • Customer expectations management
  • Skilled problem solver
  • Fluent in Spanish
  • Credit card transactions
  • Cash handling and management
  • Credit card processing
  • Positive and friendly
  • Active listening skills
  • Key holder experience
  • Shipping procedures understanding
  • Planning and Organization
  • Detail-oriented
  • Goal-oriented
  • Team leadership
  • Project support
  • Staff management
  • Staffing requirements
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Resume Overview

Companies Worked For:

  • Clear staff
  • WestRock
  • Clear Staff
  • Cricket Wireless

School Attended

  • Downers Grove North High School

Job Titles Held:

  • Team Leader
  • Quality Control Technician
  • Picker, packer, receiving, embroidery, manifest, sorter
  • Sales Associate, Manager Assistant, Customer Service

Degrees

  • High School Diploma : 06/2011

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