Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Initiated operations improvements to improve overall call center productivity. Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions.
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