Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized team leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

  • Team Oversight
  • Scheduling
  • Budgeting
  • Emergency Management
  • Adult Education
  • Curriculum Development
  • Military experience
  • Verbal and written communication
Work History
11/2019 to Current Team Leader and Lead Instructor Keller, Inc. | Kaukauna, WI,
  • Served as the Officer-in-Charge (OIC) and Lead Instructor of DHS’ Office for Bombing Prevention (OBP) Mobile Training Team to reduce risk to the nation’s critical infrastructure.
  • Coordinated through state homeland security officials and training offices to present focused, instructor-led courses to educate federal, state, local, tribal, and territorial critical infrastructure protection stakeholders on strategies to prevent, protect against, respond to, mitigate, and recover from bombing incidents.
  • Personally led a dynamic cadre of highly trained and experienced security professionals made up of current and former members of U.S. Army Special Forces, Explosive Ordnance Disposal Technicians, State Police, Local Law Enforcement, Medical Professionals, and Engineers.
  • As its OIC and Lead Instructor, the OBT MTT conducted over 300 national training missions that delivered instruction to 22,000+ law enforcement and security professionals on surveillance detection and bombing prevention methods.
  • Collaborated exclusively with OBP to develop and deliver a diverse curriculum of training to build nationwide counter-improvised explosive device (IED) core capabilities and to enhance awareness of terrorist threats. Actively led team members and subject matter experts, using the ADDIE Instructional Design Model, to create and implement nationally-recognized curricula for five instructor-led courses.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Implemented new working processes which delivered continued improvements.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Participated in cross-functional team-building activities.
01/2019 to Current Logistics Readiness Officer Washington County, Wi | West Bend, WI,
  • 130th Airlift Wing Logistics Readiness Squadron, Material Management Flight Officer In Charge.
  • Oversee personnel in the supply, traffic management office, warehouse operations, and flight maintenance supply.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Directed logistics operations, including shipping and receiving of wide range of products daily.
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Implemented strategies to improve processes, systems and behavior.
  • Remained current with training and sought new training opportunities to further personal growth.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with regulations and DoD directives.
06/2016 to 11/2019 Operations Officer West Virginia National Guard | City, STATE,
  • Served as the United States Coast Guard's Domestic Port Security Assessment Team Operations Officer and Emergency Response Analyst.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
  • Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
  • Collaborated with executives and management to review projected revenue and adjust resources accordingly.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Manage assessment report writing, reviewing, and submission to Coast Guard Headquarters.
  • Coordinates with Coast Guard Headquarters on personnel, schedule, and assessment issues.
  • Conducted Emergency Management and Physical Security Analyst as part of a port security assessment team.
  • Inspect security design features, installations and programs to verify compliance with applicable standards and regulations.
  • Regularly interview head personnel of local law enforcement, fire, and medical agencies.
  • Advise security team and conducted investigations of significant threats to vital assets., Investigate facts and laws to determine causes of action and to prepare cases.
01/2005 to 06/2016 Deputy Sheriff Kanawha County Sheriff's Office | City, STATE,
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Provided public safety assistance at community events to maintain safe and secure environments.
  • Gathered information and evidence to assist in solving crimes.
  • Investigated incidents and crimes, including evidence collection and witness statements.
  • Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
  • Maintained employees' job performances in conformance with corporate policies and procedures.
  • Decreased organizational deficiencies by effectively educating new deputies.
  • Firearms instructor, sex crimes (academy) instructor, and report writing instructor.
  • Public Safety Diver, dive team trainer, and underwater explosive diver.
  • Perform infrastructure sweeps and threat assessments as a member of the bomb squad.
  • Explosive Detection Canine Handler performing protective sweeps, searches, post blast investigations, and dignitary protection.
Expected in 2023 Ph.D. | Education Liberty University, Blacksburg, VA, GPA:
Expected in 12/2017 Master of Science | Criminal Justice Administration West Virginia State University, Institute, WV, GPA:
Expected in 02/2016 Bachelor of Science | Legal Studies American Military University, Charles Town, WV, GPA:
Additional Information
  • Security Clearance , Current security clearance is SECRET.

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Resume Overview

School Attended

  • Liberty University
  • West Virginia State University
  • American Military University

Job Titles Held:

  • Team Leader and Lead Instructor
  • Logistics Readiness Officer
  • Operations Officer
  • Deputy Sheriff


  • Ph.D.
  • Master of Science
  • Bachelor of Science

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