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Team Leader Resume Example

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TEAM LEADER
Professional Summary

Results-oriented, strategic sales professional with 7 years in the sales industry. Articulate team leader driven to succeed. Strategic planning and client relationship management expert.

Core Qualifications
  • Client-focused
  • Excel in customer service
  • Proficiency in Microsoft Office, Word, Excel
  • Sales
  • Budgeting
  • Account management
  • Customer needs assessment
  • Lead development
  • Multi-Task management
Skills

accounting, administrative, benefits, coaching, customer satisfaction, customer services, decision-support, team leader, logistics, managing materials, meetings, organizational, processes, quality assurance, quality control, safety, sales, supervising, teaching

Experience
Team Leader Jul 2013 to Current
 Convergy's (OnStar) － Charlotte, NC
  • Team leader of 15 employees
  • Weekly individual coaching sessions for team
  • Monthly performance sessions for team
  • Weekly team meetings to see goal of the team and discuss how we could met or exceed goal if not met Listen attentively to customer needs and concerns
  • Demonstrate empathy and sincerity in wanting to resolve their issues
  • Meet customer requirements through first contact resolution
  • Confirm customer understanding of the solution & provide additional customer education
  • Create an engaging and interactive environment to provide the customer with information
  • Uses customer feedback and sales cues to complete a basic sales pitch and rebut objections
  • Prepare complete and accurate work and update customer files with comments
  • Communicate effectively with individuals/teams to ensure high call quality and timely expedition of customer requests
  • Contribute ideas on ways to resolve issues to better serve the customer and/or improve productivity
  • Participate in activities designed to improve customer satisfaction and business performance
  • Use decision-support to respond to common customer work/service order inquiries and requests Solve problems using agreed upon procedures
  • Offer solutions to basic customer issues
  • Meeting sales quotas monthly
Childcare Provider Jul 2006 to Jul 2013
 Andrea's Loving Child Care － Charlotte, NC
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
  • Responsible for observing and applying developmental programs
  • Keeping record of children's growth, development and behavior
  • Responsible for preparing play and learning materials to set up children's environment
  • Responsible for supervising and training children for various activities
  • Supervised children's play with making sure of their safety
  • Trained children with daily routines such as toileting, eating and sleeping
  • Maintained very clean, appealing and safe environment
  • Established guidance on children's behavior and social development
  • Responsible for various other duties Responsible for teaching early learning tasks.
Supply Sergeant (Supervisor) Jan 2000 to Dec 2005
 U.S Army
  • Maintained PBUSE data files for equipment issued, stored or received as a part of the LBE Program Edited all received supply transactions and post into Property Book and Unit Supply - Enhanced (PBUSE)
  • Edited and performed quality assurance and quality control checks during the input of data from source documents
  • Generated hand receipts, component listings, shortage annexes and other accountability documentation
  • Created required reports for the Property Book Team Chief
  • Processed administrative adjustment reports
  • Assisted in the development of processes and methods to expedite/economize the LBE process
  • Used programs to help ensure that component listings and shortages were accurately accounted for, documented, and maintained
  • Generated and maintained documents to lateral transfer, temporary hand receipt, and turn-in equipment
  • Supply Supervisor responsible for company supply operations and accountability of over $50 million dollars' worth of property
  • Received, inventoried, stored, issued, delivered, and turn-in organizational and installation supplies and equipment.
  • Constructed and updated hand receipts, component listings, clothing records, and automated records for personnel using automated supply systems
  • Presented and coordinated pick-up of ammunition for the unit for weapons qualification training exercises.
  • Coordinated ammunition pick up for three firing ranges
  • Managed all systems for accounting of property logistics support requirements, tracked, reviewed, staffed, and coordinated requests for a variety of support missions
  • Successfully supervised and coordinated the Command Supply Discipline Program assigned unit.
Education
Bachelor of Science, Business Management 2012 University of Phoenix

Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing, Lodging Management, Financial Accounting, Managerial Communication, Ethics in Management, Financial Analysis for Managers I
Associate of Arts 2010 University of Phoenix

Coursework in International Finance, Statistics and Microeconomics
High School Diploma 1990 Niagara Falls High School
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Resume Overview

Companies Worked For:

  • Convergy's (OnStar)
  • Andrea's Loving Child Care
  • U.S Army

School Attended

  • University of Phoenix
  • Niagara Falls High School

Job Titles Held:

  • Team Leader
  • Childcare Provider
  • Supply Sergeant (Supervisor)

Degrees

  • Bachelor of Science , Business Management 2012
    Associate of Arts 2010
    High School Diploma 1990

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