Energetic professional with six years of experience in customer service. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Sets example for work ethic, punctuality and quality. People-oriented Team Leader effective at successfully executing new [Type] initiatives. Maintains workplace culture consistent with organization's mission and values. Outstanding trainer of new hires on processes, safety and quality.
Skills
Team supervision
Experience in leadership
Conflict resolution
Decision-making
Strategy Development
Project Management
Market research
Client contact
Social media
Forecasting
Marketing strategy
Experience
05/2020 to 12/2020
Team LeaderPrintpack – Williamsburg, VA,
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Identified [Type] equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Fostered positive employee relationships through effective communication, training and development coaching.
Directed and led employees, supervising activities to drive productivity and efficiency.
Integrated process improvements to increase overall workflow.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
01/2020 to 04/2020
Ministry LeaderKrispy Kreme – Fayetteville, NC,
Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
Brought attention to youth ministry contributions through congregational awareness initiatives.
Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
Developed and cultivated professional relationships with various third parties, including city officials, civic groups and members of public, improving engagement in [Type] activities.
Created agendas and communication materials for team meetings.
Organized and oversaw Sunday school classes for children between ages [Number] and [Number] years old.
Interacted with parents and guardians of children participating in services, classes and events to build strong relationships and expand church membership.
Devised strategies to drive program growth, encouraging children to build and strengthen relationships with Jesus.
Recruited, coached and supported program volunteers.
Selected, adapted and wrote curricula and lesson plans to meet individual classroom requirements.
Recruited, trained and oversaw lay teachers and volunteers to support program operations.
05/2018 to 01/2020
Team MemberChick-fil-A – City, STATE,
Trained new employees on [Type] and [Type] positions to support team efficiency.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Looked for ways to go above and beyond job requirements.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
Upheld high standards of productivity and quality in all areas of operations.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Built and maintained effective working relationships with peers and upper management.
Worked hard to learn all required tasks quickly and maximize performance.
02/2017 to 09/2017
Marketing ContractorChick-fil-A – City, STATE,
Measured marketing, advertising, and communications program performance and developed strategy.
Wrote and developed media kits for [Type] initiatives and [Type] projects.
Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
Collected and analyzed consumer data, including demographics, preferences and purchasing trends.
Managed customer digital marketing strategies to meet client goals and objectives.
Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
Assessed consumer needs and buying habits to identify potential markets and product demand variables.
Managed client marketing strategies and product promotion campaigns.
Gathered competitor data, analyzing pricing, product sales and marketing strategies.
Forecasted and tracked marketing and sales trends.
Education and Training
Expected in 05/2019
High School Diploma: Home Schooled - Flagstaff, AZ, GPA:
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