team leader resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Dedicated team leader with more than 21 years of experience in the diplomatic arena with the U.S. Embassy in New Delhi, India and expertise in quality assurance initiatives. Proficient with project management, personal training and production scheduling. Willingness to take on challenging roles. Team Leader editing with track record of success in field attention and productive mindset. Always ready to seek opportunities to improve, process and workflows for team benefits.

  • Verbal and Written Communication
  • PPE Compliance
  • Issue Resolution
  • Problem-Solving
  • Staff Training
  • Team Supervision
  • Teamwork and Collaboration
  • Leading Team Meetings
  • Performance Evaluations
  • Experience in Leadership
  • First Aid/CPR
  • Microsoft Office
  • Customer Service
  • Documentation and Reporting
  • Work Planning and Prioritization
  • Analytical Thinking
09/2007 to 10/2022
Team Leader Armstrong World Industries, Inc. Marshfield, MA,


As a Work Leader in Editing:

  • Independently supervises and manages the daily work of the New Delhi Editing Unit.Has immediate and full responsibility for quantity and quality of work (regardless of language, format and script) produced by the unit. personally handles editing of problematic films and fiches.
  • Editing of digital images and digital preservation done by camera operators. Inserting digital images of retakes of newspaper, magazine, manuscripts etc.
  • Advises and counsels New Delhi's editors on performance related matters, referring intractable problems to Deputy Chief. provides oral and written input to Deputy Chief on the annual ERs of editors.
  • maintains production control over the entire editing procedure, abiding by or enforcing established priorities. Determines whether individual workloads need to be adjusted so as to prevent the development of backlogs. Ensures timely receipt of material to be edited from the Editing Unit and timely delivery to the Duplication unit.
  • supervises and manages every stage of the unit's workflow for all microfilm and microfiche received from the processing unit for editing purpose until the edited film and fiche is delivered to the Deputy Chief for quality control review.
  • Assist the Deputy Chief address administrative and technical functions (including Methylene Blue Testing, rule interpretations and bibliographic issues) of the editing unit.
  • Reports malfunctioning equipment to the microform technician responsible for equipment. Ensures that editor observe equipment maintenance guidelines, and maintain cleanliness in and around the editing work area.
  • Keeps track of supplies required for editing unit, alerting the Deputy Chief of the need for additional supplies in a timely manner.
  • Maintain accurate statistics and records relating to editing output, keeps accurate and complete records of microfilms and microfiches edited and through Deputy Chief.
  • Trains new and visiting LOC staff provides guidance to staff of host country libraries and microform operations.
  • Assist the Deputy Chief to write and update editing manual in complete conformity with LOC standards and to update the editing chapter of the procedure manual on the office intranet.
  • Ensures the government property, especially the library equipments and raw material, is properly handled by the editors and kept secure to avoid loss or damage.
  • provides input to the Deputy Chief and the Chief of discussion with senior managers in the preservation reformatting division (PRD) and the photo duplication in Washington and field directors in other offices in all matters pertaining to editing and Methylene Blue Testing.
  • provides input to the Chief's contribution to the Field Director's strategic planning, exercise, by setting realistic and achievable short and long term goals for the output of the editing unit.
12/2001 to 08/2007
Microform Operator (Production Library Of Congress (US Embassy) City, STATE,


As a camera operator:

  • MICROFILMING: Independently operates one of six microfilm camera in New Delhi office.
  • MICROFICHING: Independently operates one of three microfiche camera/processors in New Delhi office.
  • PROCESSING: Independently operates one or two processors simultaneously, or operates deep tank processor
  • TESTING: Perform Methylene blue test on each film strip

A) Take monthly graph or calibration test of chemical to determine their strength

B) Measure and mixes chemicals using precision scales

C) Using spectrophotometer, analysis test to determine thiosulphate concentrations

  • EDITING: Review of work done by other colleagues in different stages of micro-formatting process e.g. collation, filming, fiching, processing of films and microfiche
  • DIGITAL PRESERVATION: Digitization of newspapers, magazines, manuscripts, maps and various other special projects.
03/1997 to 03/1998
Operation Crew Nirulas Corner House Private City, STATE,


  • Prepare restaurant tables with special attention to sanitation and order
  • Attend to customers upon entrance
  • Present restaurant menu's and help customers select food/beverages.
  • Take and serve orders.
  • Answer questions or make recommendations for complimentary products
  • Collaborate with other restaurant servers and kitchen staff
  • Deals with complains and problems with a positive attitude
  • Issue bills and accept payments
06/1994 to 04/1996
Operation Crew Wimpy Restaurant City, STATE,


  • Taking orders, answer questions about the menus and food, sells the restaurant food and drinks, takes payment.
  • communicate orders with the kitchen staff.
  • Run the computer with restaurant programs to take payments and issue bills.
  • Give training to the new crew members and make them perfect to operate and manage the restaurant duties.
Education and Training
Expected in 05/1996 to to
Diploma: Reprography, Microfilming And Digitization, Record
School of Archival Studies - National Archives Of India (GOI),
Expected in 04/1994 to to
Bachelor of Arts: Mathematics, English, Hindi, Political Science
Delhi University - New Delhi India,
Expected in 03/1989 to to
High School Diploma:
Government Boys Senior Secondary School - New Delhi,
Expected in 03/1987 to to
10 Grade:
Government Boys Senior Secondary School - New Delhi,
Full Professional
Native/ Bilingual

1) EXTRA MILE AWARD (2006) : For exemplary service and extra ordinary service

2) MERITORIOUS HONOR AWARD (2007) : In recognition of outstanding of the microform division which resulted in a 26% increase in production of microfilms during FY-2006, whose quality met the world class preservation standards established by the Library of Congress.

3) CASH PERFORMANCE AWARD (2010) : In recognition of sustained high level performance of official duties

4) MISSION HONOR AWARD (2014) : In recognition of outstanding superior performances in editing master microfilm reels and microfiches with less than 1% error rate. They contributed significantly in maintaining the high quality productivity, cost-effectiveness and efficiency of the preservation programs of the Library of Congress.

5) CUSTOMER SERVICE AWARD (2015) : For exemplary service and extraordinary effort.

6) EAGLE AWARD (2018) : In recognition of superior performances and team work without which the Library of Congress in New Delhi would not have met the annual production and customer service targets for 3 successive fiscal years.

7) CUSTOMER SERVICE AWARD (2021) : For exemplary and extraordinary effort

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Resume Overview

School Attended

  • School of Archival Studies
  • Delhi University
  • Government Boys Senior Secondary School
  • Government Boys Senior Secondary School

Job Titles Held:

  • Team Leader
  • Microform Operator (Production
  • Operation Crew
  • Operation Crew


  • Diploma
  • Bachelor of Arts
  • High School Diploma
  • 10 Grade

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