Multi-Task Management,Customer Satisfaction, bilingual English and spanish Account management.
Team Leader with management experience and exceptional people skills. Versed in dedicated and dependable. Desires a challenging role as a Team Leader. Obtaining my degree in Management.
Company NameJune 2015 to April 2015Team Leader City, State
Up grade sales
Process and verify transactions and payments
Handle customer questions
Help and manage work schedule
In charge of the proper and efficient operation of the station.
Company NameAugust 2008 to November 2012Customer Service Mortgage Specialist City, State
Provided customer service
managed inbound calls to help handle mortgage complaints in the most professional manor.
To provide the best service for customers.
Helped launch new and innovative incentive programs that helped boost morale and sales.
Provide customers with accounting break down of their mortgage's and related tasks of their financial transactions.
Company NameSeptember 2005 to January 2007Sales Associate City, State
Responsible for answering incoming calls (complaints or orders).
Make order requested and dispatch drivers accordingly to meet customer demands.
Input driver into data system.
Able to work at a fast pace and still provide the best customer service.
Provide the customer as much information they need in regards to How-To-Do projects.
Process credit card applications as well as processing credit card payments.
Follow safety procedures and correct any unsafe situations immediately.
Operate register and handled cash refunds/returns as well as any complaints.
As a sales associate I helped customers with any questions they had.
Greeted customers and ascertained customers' needs.
Maintained knowledge of current promotions, policies regarding payment and exchanges and security practices. Helped create reports to see trends on profit loss and profits.
Company NameMarch 2002 to October 2015Pizza Maker/Assistant manager trainee City, StateResponsible for answering incoming calls (complaints or orders). Make order requested and dispatch drivers accordingly to meet customer demands. Input revenue and driver tips into data system. Able to work at a fast pace and still provide the best customer service, inventory control daily.
MT. San Antonio College2018MBA: BusinessCity, StateCurrently Enrolled and actively taking two classes, which is related coursework also professional development towards my degree.
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MT. San Antonio College
Job Titles Held:
Customer Service Mortgage Specialist
Pizza Maker/Assistant manager trainee
MBA : Business
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