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Team Leader Resume Example

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TEAM LEADER
Professional Summary

Efficiently handle Area of expertise operations, including operating sawing equipment to process over Number board feet per day. Skilled in mechanical maintenance and basic repairs, equipment setup and control optimization. Proven background in producing exceptional work.

Multi-tasking Team Leader well-known for executing successful, new Type initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values.

Skills
  • Team Oversight
  • Sales
  • Sales Goals
  • Guest Services
  • Cleaning
  • Product Knowledge
  • Quality Management
  • Daily Workflow Improvement
  • Performance improvement
  • Employee Evaluation
  • Key performance indicators
  • Staff education and training
  • Data Entry
  • Sales expertise
  • Cash Handling
  • Client Service
  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Identification Checks
  • Cash Drawer Management
  • Bagging and Packaging
  • Merchandise Restocking
  • Cash Register Operation
  • ID Verification
  • Retail Merchandising
  • Currency Sorting
  • Payment collection
  • Refunds and exchanges
  • Credit card processing
  • Cash register operations
  • Customer assistance
  • Question responses
  • Money handling
  • Merchandising familiarity
Work History
01/2016 - 04/2017Team Leader | Taco Bell - Laguna Niguel , CA
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Provided constructive criticism regarding quality assurance on collections team phone calls.
  • Cross-trained and provided back up for customer service managers.
  • Led team of Number members while providing exceptional customer service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coordinated all treatment and placement activities, including Type and Type while supervising team of NumberJob Titles.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
10/2014 - 04/2015Sales Associate | Dollar Tree - Mission Viejo, CA
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction while handling products returns quickly and professionally.
  • Cleaned and organized store, including checkout desk and displays.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored 2-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Mentored new sales associates to contribute to store's positive culture.
  • Built positive relationships with customers to increase repeat business.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Planned and prepared work schedules to assign 10 team members to specific tasks.
  • Directly worked with 100 customers per shift to build relationships and increase customer satisfaction ratings 100%.
01/2013 - 12/2014Cashier | Del Taco - Aliso Viejo, CA
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped over 150 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Completed manual and machine counts of funds for transactions valued at over <%24>100.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers by answering questions and fulfilling requests.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
  • Worked closely with Team Leaders to solve problems and handle customer concerns.
  • Trained as cashier and provided back-up coverage to provide customers with optimal support.
  • Worked with Team Leaders to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Assisted Job title with new hire processing and existing training programs.
  • Reviewed Type component quality to assess conformance with tolerances and remove unacceptable products.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Used cash registers and credit card machines to cash out customers, handling up to $Amount in cash per event.
02/2014 - 05/2014Clerk Specialist | La Familia Nutrition - Lake Forest, CA
  • Administered gathering and preparation of W.I.C Checks and Nutritional Food files within strict deadlines and in alignment with specific Clerk needs and requests.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Adhered to all related company policies and government regulations regarding data oversight
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked with customers to understand needs and provide nutritional food service.
  • Increased customer satisfaction by resolving issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Solved customer challenges by offering relevant Nutritional food product and services.
  • Closed over <%24> 1,000 in sales each Evening including preparing contracts and processing order forms.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas..
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Trained and developed Clerk Specialist in company processes, product knowledge, customer service and selling techniques.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Educated customers on promotions to enhance sales.
Education
06/2014Junipero Serra High School, San Juan Capistrano, CAHigh School Diploma : General Education
  • Coursework in English, Geometry and Chemistry
  • Graduated with 3.75 GPA
Expected in 06/2024Saddleback College, Mission Viejo, CAGeneral Education :
  • Graduated with 3.50 GPA
Accomplishments
  • Promoted to Job Title after only timeframe for exceptional performance.
  • Supervised team of Number staff members.
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Resume Overview

Companies Worked For:

  • Taco Bell
  • Dollar Tree
  • Del Taco

Job Titles Held:

  • Team Leader
  • Sales Associate
  • Cashier

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