team leader resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
I am a Communication-focused Sales Professional and small business owner with over 5 years of expertise. Committed and Inspired visual leadership professional expanding network connections, persuasively introducing products and helping in all areas needed.
Proven interpersonal communication skills and solid history of success with Uhy Advisors, Direct Energy, Great American Cookies and Supreme Jewelers. Boosting sales and generating new revenue streams with prospecting and negotiation skills.
I have a successful background consistently surpassing targets by over 25%. Constantly bringing a energetic mindset and a diverse working background I can maintain currency on markets and customer preferences to boost sales and stay up to date with the latest products.
Skills
Problem solving
Interpersonal communication
System Configuration
Help desk support
Hardware and software installation
Troubleshooting and Diagnostics
Knowledge of Microsoft Office Applications
Performance improvement
Systems and software programs
Help Desk Operations
Internal/External customer service
Desktop and laptop installations
Technical Support
Technical knowledge of mobile devices
Work History
Team Leader, 02/2015 - Current Tenneco Automotive – Brunswick, OH,
Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Provided constructive criticism regarding customer service and work performance.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Built strong relationships with customers through positive attitude and attentive response.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Recalibrate computer systems.
Set up online ordering. (DoorDash and UberEats)
Generated daily, weekly and monthly reports.
Digital Marketer, 07/2015 - 07/2016 Palantir Technologies – Atlanta, GA,
Employed web analytics to evaluate campaign success and identify opportunities and key performance trends.
Executed all digital marketing initiatives, including eCommerce marketing strategy, SEO and SEM and social media content.
Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
Identified growth opportunities and developed initiatives to increase market share.
Managed marketing campaigns to cultivate brand awareness and drive website traffic.
Measured and report performance of all digital marketing campaigns, and assessed against ROI and KPIs.
Monitored and optimized advertising campaigns using Google, Facebook and Bing.
Collaborated with internal departments to build digital experiences and achieve marketing goals.
Masterminded highly successful digital strategies for various platforms to attract customer engagement.
HR Assistant, 06/2014 - 07/2015 Avmax Montana Inc – Great Falls, MT,
Answered and directed numerous outbound and inbound phone calls per day.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Maintained excellent attendance record, consistently arriving to work on time.
Managed a small team of fellow high school students.
Assisted in digital transfers from paper files.
Teir I Tech, 08/2013 - 06/2015 Uhy Advisors – City, STATE,
Completed all job reports and logs immediately following service calls.
Executed diagnostics, troubleshooting and evaluations on Lenovo, Apple, Dell and Blackberry products.
Assisted Teir II in developing specialized fixtures, test equipment and procedures for failure analysis.
Set up and perform memory, processor, audio and video test activities.
Determined maintenance requirements and assigned repairs to qualified employees.
Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
Performed routine maintenance on laptops and printers for manufacturing operations.
Set up hardware and software in optimal configurations to meet network performance requirements.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Configured hardware, devices and software to set up work stations for employees.
Answered and triaged requests for assistance in order to provide top-notch support.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
High School Diploma: , Expected in 05/2016 - Cristo Rey Jesuit College Prepatory Acadamy - Houston, GPA: Status -
Bachelor of Science: Computer And Information Sciences, Expected in - Houston Community College - Houston, GPA: Status -
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