Effective United HealthcareTrainer with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Train New Hires on Core Lines of Business for Service:
[East, West, PDP, Website Technical Support Teams, Disenrollment Team, SCC/OOA, and Dual Special Needs]
M&R Certified Level 1
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