Team Lead Supervisor Resume Example Captioncall Llc

TEAM LEAD SUPERVISOR

Professional Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Skills

Leadership
Priority management
Issue resolution
Project Management
Negotiation
Operations management
Conflict resolution

Training and development
Staff Management
Data collection and analysis
Strategic Planning
Training and mentoring
Excel experience

Work History

Team Lead Supervisor , 05/2014 to Current
Captioncall Llc – Bozeman , MT

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Oversaw talented team of 15 dispatchers by actively communicating project information, remedying issues and delivering positive feedback.
Conducted scheduled and impromptu evaluations to assess work performance.
Worked with management team to implement proper division of responsibilities.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maintained compliance with company policies, objectives and communication goals.
Set overall vision and provided team leadership.
Interviewed, hired and trained new employees for dispatcher position.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Prepared and managed work schedules, vacation and sick time accurately on a daily basis.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Mentored newly hired employees on programs and tasks and developed training manual for all dispatchers to use for reference purposes.
Tracked and prepared monthly reports of trip volumes to management.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Provided coaching and counseling to 15 employees to encourage professional growth as well as meet short- and long-term goals.

Sales Associate , 04/2013 to 06/2013
Crave Delivery – Boise , ID

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Processed product returns and assisted customers with other selections.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Sales Associate , 11/2012 to 01/2013
Crave Delivery – Meridian , ID

Used consultative sales approach to understand customer needs and recommend relevant offerings.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Supported efficient and timely replenishment of sales floor merchandise.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Provided excellent customer service to cultivate loyalty and satisfaction.
Answered customer questions regarding merchandise and pricing.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Displayed merchandise by arranging in appealing and orderly way to boost sales.

Filer, 08/2011 to 01/2012
Crown City Medical Group/ Care 1st Health Plan – City , STATE

Examined, categorized and sorted incoming documents.
Optimized information gathering and presentations with implementation of practical filing system.
Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Maintained physical and computer-based filing systems.
Maintained excellent attendance record, consistently arriving to work on time.

Education

Associate of Arts: Social And Behavioral Sciences, 06/2017
Citrus College

Bachelor of Science: Agricultural Science , Expected in 06/2021
California State Polytechnic University, Pomona - City

Resume Overview

School Attended

Citrus College
California State Polytechnic University, Pomona

Job Titles Held:

Team Lead Supervisor
Sales Associate
Filer

Degrees

Associate of Arts : Social And Behavioral Sciences , 06/2017
Bachelor of Science : Agricultural Science , Expected in 06/2021

Team Lead Supervisor Resume Example

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