team lead quality engineering resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Linkedin Profile
Professional Summary

Innovative Lead Quality Analyst consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-experienced in troubleshooting, root cause analysis and corrective action implementation. Professional strengths include a customer and release focused work ethic, extensive knowledge of enterprise solutions, and active leadership in managing QA delivery. Have a proven track record of delivering in agile working environment. Capable of executing the projects in onshore/offshore model. Managed teams with varying size (5-8) across geography and responsible for the delivery from the teams as well.

Skills & Tools
  • Preparing Test plans and Test suite
  • API Testing using Postman
  • Production monitoring
  • QA workflow / Process improvement
  • Interpersonal Communication
  • Integration / Regression / Smoke / Functional / Sanity Testing
  • JIRA / Confluence / Sharepoint
  • QTest / QMetry / TestRail / Android Studio / VSTS / Load Runner 8.0 / QTP 8.2 / Win Runner 8.0
  • Sql Server / Oracle
  • Jenkins / Elk / Analyzing logs / Kafka
  • Salesforce / Chargebee / Drupal / Azure Cloud
Work History
04/2019 to Current Team Lead Quality Engineering Datto | Amsterdam, NY,
  • Leading and Managing Agile Test team.
  • Test Lead for Purchasing Experience, Environment Overseer module and Community Portal which helps OneTrust with e-commerce automation and environment provision for our clients.
  • Co-originating with Offshore/Onshore team with respect to QA Activities.
  • Managing testing activities, Test Deliverables, Task Allocation, and future release planning.
  • Co-ordinate with product owner and development teams to ensure timely delivery of enhancements and bug fixes. This ensures QA team to focus and execute testing and delivering quality product for customers.
  • Weekly reporting to QA leadership about progress, impediments, work assignments and Quarterly production CII / Bug Triage Analysis Report for team and Leadership team. Also, Assist support team for troubleshooting customer issues. Represent testing team in meetings with other Stakeholders.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Actively participate in Sprint Planning, Scrum meetings with global teams to manage product backlogs, prioritize issues and review milestones.
  • Perform testing on Salesforce Platform like Aha, CPQ, Community, Drupal and OOTB sObjects and Custom Salesforce Objects pertaining to OneTrust application in classic, Apex, VisualForce, Aura, LWC, and Lightning components.
  • Responsible for running test validations, developing testing plans, and estimating project resources. Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Reviewing BDD testcases in qMetry, placing to automation pipeline, preparing test execution reports.
  • Collaborate and coordinate with developers and SME to understand technical vision and analyze tradeoffs between Usability and Performance needs.
  • Carry out all testing activities for Purchasing Experience and Salesforce integration throughout STLC.
  • Managing test suits and cases in qTest & qMetry, managing Test Executions, and providing test results in Scrum meetings.
  • Generate and execute scripts for API testing using Postman.
  • Perform multi browser testing using Sauce Labs and Browser Stack.
  • Hands on knowledge in web application testing, microservices architectures, APIs testing. Assist support team for troubleshooting customer issues.
  • Train and mentor new hires through our team’s processes and educate them with professional skills that aid them in our team’s work.
  • Work with automation team to develop and execute automated tests.
  • Performing sandbox refresh from prod to all lower environment sandboxes and carrying out required post refresh activities.
  • Environment/Tools Used: SQL, PostgreSQL, qTest, qMetry, Drupal, Salesforce, Chargebee, JIRA, Postman, Azure Cloud, Confluence, Jenkins, ELK.
02/2017 to 03/2019 Sr.QA Analyst Empire Today | Indianapolis, IN,
  • Responsible for testing of job management, schedules, invoices/payments, and review modules.
  • Performed Compatibility testing, interrupt testing, network testing, and application usability testing with different OS versions and handset models.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Used Emulator to perform UX and application testing in different screen sizes and devices.
  • Review requirements for new or current product or product-features.
  • Analyze differences in UX, functionality between iOS and Android application.
  • Determine and create seed and transactional data for lower and performance testing environment.
  • Performed backend testing and data validation using SQL queries.
  • Used RedBooth and JIRA to log and track defects, sprint progress.
  • Involved in testing application and performed web services testing using Google API Tester and Postman.
  • Managed test case and test scripts for Regression Testing.
  • Investigated root causes for issues reported in production system.
  • Recorded crawl testing scripting using Android Studio and executed application crawl testing using Google Firebase.
  • Environment/Tools Used: MySQL, Red Booth, Android Studio, Fire base, JIRA, MS-Excel.
11/2007 to 09/2011 QA Analyst Bioclinica, Inc | Princeton, NJ,
  • Responsible for testing of Admin Module setup, Performance Management, Selection Assessments, 360 Feedback Surveys and Succession Management in each release.
  • Involved in analyzing specifications and requirements from development team prior to testing and participate in verification review meetings to evaluate documents, plans, requirements, and specifications.
  • Reviewed requirements for new or current product or product-features.
  • Analyzed and identified gaps in existing system and to-be system by comparing with documented business requirements.
  • Estimated efforts required for QA tasks.
  • Developed detailed Test Plan, including test cases and test scenarios.
  • Determined data requirements for test environments.
  • Communicated effectively regarding QA needs, status of QA activities, assessed risks and impacts.
  • Identified risks and escalated when appropriate. Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Deployed code to QA environment.
  • Used Visual Studio Team System (VSTS) to organize and manage all phases of software testing process, including planning tests, and executing tests.
  • Tested Single Sign on (SSO) functionality with business partner website.
  • Analyzed log files to identify program processing errors and communicate to production support team.
  • Performed backend testing and data validation using SQL queries.
  • Used Team Foundation Server (TFS) and JIRA to log and track defects.
  • Involved in testing application manually, and automated web services testing using VSTS.
  • Managed test case and test scripts for Regression Testing.
  • Investigated root causes for issues reported in production system.
  • Developed QA result Sheets for all interfaces and modules.
  • Involved in Performance testing of application using VSTS.
  • Environment / Tools Used: Windows Server 2003, ASP.Net, SQL Server Management Studio, Visual Studio Team System, Team Foundation Server, JIRA, MS-Excel.
12/2005 to 01/2007 Quality Assurance Analyst Manhattan Associates | City, STATE,
  • Participated in Requirement Analysis, Design Review meetings and Team/Peer Reviews.
  • Derived Test scenarios and Test Cases from requirement specification document.
  • Developed automated test scripts using WinRunner.
  • Involved in WinRunner framework generation, which includes detailed defect reporting.
  • Fixed identified issues to increase productivity and boost workflows.
  • Created Test Cases for manual testing and execution of test cases.
  • Involved in functional, GUI, sanity, and regression testing.
  • Testing in-house product on various OS with combination of different databases like Windows-SQL, Windows-Oracle, AIX-DB2, Linux-Oracle.
  • Written and executed SQL queries to validate test results.
  • Performed Positive Testing and Negative testing both manually and automatically.
  • Got extensive exposure on outbound shipping and loading and in parcel managements.
  • Defect Reporting, Verification and Defect Analysis Reports.
  • Documented verified test results after executing test cases.
  • Environment / Tools Used: Linux, Windows, Java, Win Runner, Star Team 2005R2, TOAD, SQL, Oracle.
Expected in 04/2003 to to Master of Science | Computer Science Madurai Kamaraj University, Madurai, GPA:
Expected in 04/2000 to to Bachelor of Science | Computer Science Madurai Kamaraj University, Madurai, GPA:
Additional Information
  • Awards & Recognitions: , OneTrust- Team Player Award. OneTrust - Hats-off Award. Itrustpro - Best Performer. TalentQuest - Most Valuable Team Player.

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Resume Overview

School Attended

  • Madurai Kamaraj University
  • Madurai Kamaraj University

Job Titles Held:

  • Team Lead Quality Engineering
  • Sr.QA Analyst
  • QA Analyst
  • Quality Assurance Analyst


  • Master of Science
  • Bachelor of Science

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