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Team Lead, Operations Resume Example

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TEAM LEAD, OPERATIONS
Professional Summary

Highly adaptable Operations Lead with more than 7+ years of experience in day-to-day business operations and people management. Entrepreneurial mindset with ability to quickly digest, organize, and deliver on requests. Enjoys a fast-paced environment and ability to work under pressure, organize and prioritize responsibilities.

Skills
  • 7+ years of management experience
  • 3+ years of Operations and 2+ years Project Management experience
  • Client service mentality, adaptability and willingness to collaborate openly with other functions
  • Business Operations and standardization
  • Entrepreneurial mindset with ability to quickly digest, organize, and deliver on requests
  • Proficient with spreadsheets and knowledgeable of structured query languages (SQL and/or IQL)
Work History
Team Lead, Operations / / Indeed - Austin, TX / 06.2019 - Current
  • Led a team of 2 Operations Associates - mentoring, teaching best practices, developing skills, and career growth of the team members (One member doing Sales Ops to support Sales and the other doing Email Ops to support Marketing)
  • Owned planning OKR's and key growth initiatives for Sales strategy support and pre-sales support through planning, project management, and deliverability to business functions
    Hosted working sessions for gap analysis with the CS strategy teams, EMEA teams, and worked closely with GPS to identify large impact initiatives
  • Built cross-functional relationships within Seen and internal Indeed teams to enhance sales channels and overall company performance (Sales, CS Strategy, CS, Product, Marketing, Sales Enablement, Legal/ Invoicing)
  • Partnered with GPC and Sales Enablement to update and communicate internal Sales facing collateral, product updates and initiatives ie Indy, webinars, new feature roll outs product updates.
  • Project management for large impact initiatives for the product ie Seen by Indeed Re-brand
  • Partnered with Marketing Director to identify and lead larger impact initiatives for our team to build out initial program and support them on once launched ie Affiliate and Referral programs, Iterable integration and Re-brand
  • Worked with Product Marketing to set up and build reporting for product email campaigns to external clients
Senior Operations Associate / / Indeed - Austin, TX / 11.2018 - 05.2019
  • Scoped out key growth initiatives through planning, project management, and deliverability to business functions ie launching 30+ new markets within a quarter
  • Standardization and implementation of Project Management Tools for large impact projects
  • Partnered with our Data and Products teams to build reporting for Sales including lead lists, visibility into client books, lead routing to equip Sales to increase revenue
  • Partnered with Global Product Solutions (GPS) team to surface leads, gather feedback from lead lists from Sales and communicate new product features that would be communicated to Sales teams
  • Identified, conceptualized and executed process improvements
  • Proficient with spreadsheets and knowledgeable of structured query languages (SQL and/or IQL)
Operations Coordinator / / Indeed - Austin, TX / 03.2017 - 10.2018
  • Built out process and managed internal sales alias to assist in answering any questions for the Sales team
  • Created the process for routing leads ie assigning sales reps, established relationships with internal Sales Ops teams to avoid quota discrepancies and assigned opportunities
  • Built client review workflow to intake and route quality leads to justify hiring a new FT position
  • Created tickets in Adcentral for data clean up for client accounts
Owner/Founder / / Luv At First Find - Dallas, TX / 01.2014 - 10.2016
  • Full Service Wardrobe Consulting Training for Corporations and Individuals.
  • Responsible for build out and maintenance of website ie coding, assessing website analytics for conversion click rates, SEO, google analytics
  • Closet Evaluations and Review; Virtual Styling: monthly on demand style advice; Personal Shopping: Wardrobe essentials, current trends, events, interview/ promotion/speaking engagement attire.
  • Created and led sales client teams' trainings for goals, first impressions and style branding training with companies such as Lincoln Properties and Billingsley Co.
  • Responsible for all marketing and social media campaigns i.e. newsletters, events and client interaction.
  • Generate all leads for business and is responsible for client management and workflow to provide outstanding customer service.
  • Partner with local businesses and bloggers to promote and sustain strategic relationships within the community that is mutually beneficial to all parties.
Education
Auburn University - Auburn, ALBachelor of Science
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Resume Overview

Companies Worked For:

  • Indeed
  • Luv At First Find

School Attended

  • Auburn University

Job Titles Held:

  • Team Lead, Operations
  • Senior Operations Associate
  • Operations Coordinator
  • Owner/Founder

Degrees

  • Bachelor of Science

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