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Team Lead (Full-Time) Resume Example

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TEAM LEAD (FULL-TIME)
Professional Summary

Retail Sales Associate with ten years of experience in Customer Service. Excellent reputation for genuine care and effort towards improving customer satisfaction, team management and improving operational movements within the store by supplying coaching and new selling strategies to the team. Consistently looking for ways to improve and advance within the company and to gain more experience and product knowledge to become an expert in the customer service field. Recognized consistently for excellent performance which yielded several promotions in a very competitive setting.

Skills
  • Customer Service
  • Communication
  • Management
  • Effective Team Leader
  • Data-entry
  • Public Speaking
  • Team player
  • Creative
  • Detail-oriented
  • Problem-Solver
  • Public Speaking
  • Note-taking
Work History
Oct 2014 - Jan 2020Team Lead (Full-Time)Clarks - Marlton, NJ
  • I have worked for Clarks shoes for five years starting as a part-time sales employee and have advanced in the years I was with the company. In those years I gained knowledge and understanding of our product to expertly provide an exceptional customer service experience.
  • PART-TIME SALES: My job was to make sure all costumers are greeted, assisted and rung up. I made sure that each customer has their foot measured correctly and inquire what they are looking for so that I can curate a personalized shoe collection and options that would be beneficial to their specified needs. If a product is unavailable we call and order from other stores.
  • PT TEAM LEAD (Promoted) : My job as a Team Lead is basically still responsible with sales but with the ability to open or close the store with or without the Store Manager. I handle the register and cash deposits and also receive shipments and stock the sales floor and stockroom. I also handle any issues with customer orders over the phone and find solution to help with online orders.
  • PT TEAM LEAD/TRAINING MANAGER (Promoted): My job is providing hands-on training using Clarks Weekly Training Footnotes and relayed any new changes in operating procedures or new information on company services to the team and then work with team members to improve sales performance and implemented new customer approach strategies. I have also asked to participate in their interview and employee selection process to gain an experience to further my advancement.
  • FT TEAM LEAD/ASSISTANT MANAGER (Promoted): My job was to assign goals and tasks for each employee to coincide with the store profit goals and budget. I also monitored store activity ensuring each customer is being assisted and or greeted and adhering to store policies and loss prevention training. I created a personalized training manual or “cheat sheet” for all team member to use as reference. One of which was published in the Clarks Weekly Footsteps. I have done documentation and data entry using Microsoft Excel to plug in our daily sales numbers into our daily sales log. Processing of money deposits and received shipments and stock both the sales floor and stockroom.and sorting through return logs to insure proper handling and documentation.
Aug 2012 - Oct 2014Sales AssociateVictoria's Secret - Cherry Hill, NJ
  • I have worked for Victoria's Secret for two years and was hired for a part-time sales employee specifically for PINK. I was the only male team member that was able to assist customers on the sales floor with the exception of cashiers. The job required me to be well rounded and was trained to be a seller, a cashier and the Brand Ambassador depending on where I am placed for that day. The job also needed a very personal touch to each customer I approach. Since I am a male in a generally all female store, it was a challenge, but I'm a quick learner and confident in myself and my ability to provide the best service I can for my customers.
  • SELLER/CASHIER: Sales Floor Associates assists customers in finding the right items they are searching for and ensure that the shelves and drawers are neat and maintain store visual appeal making sure no product is on the floor. I also help with ringing customers at the cash wrap and apply our loss prevention training in recognizing any fraudulent returns or damages to reduce store theft and loss.
  • BRAND AMBASSADOR: Sales Floor Associates are not only there to assist people, but also be the face of the company. Brand Ambassadors acts as your greeter and guide to the store.
  • SALES SPECIALIST (Promoted): As a specialist I delivered a high level of assistance by locating products and checking store system for merchandise they need. This includes organizing and maintaining the sales floor, making sure all merchandise are in place for customers.
Apr 2010 - Mar 2013Sales AssociateHollister Co. - Cherry Hill, NJ
  • I have worked for Hollister Co. for three years and started as sales associate (referred to as Models). Models have two main jobs to be a seller and be a cashier.
  • SELLER/CASHIER: A sales associate job is to man a certain room that they can maintain, clean and ensure all product are properly displayed And any customer that walks through has to be greeted and assisted especially in finding sizes. When a customer is done with their selection we ring them up. We also make sure that we adhere to the look and atmosphere that the store is creating for the customers.
Education
May 2013Associate of Science: Liberal Arts And Sciences Pre-Nursing OptionCamden County College | Blackwood, NJ
Jun 2010High School DiplomaCherry Hill High School West | Cherry Hill, NJ
Accomplishments
  • Translator in High School Big Brother Big Sister program. (Fluent in Tagalog and helped new students get acclimated to the new school setting. To this day I still use this skill to help my customers.
  • Microsoft Excel to enter daily sales numbers.
  • Used Microsoft Word to create training handouts
  • Resolved product issue through multi-level searches and phone inquiries
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Resume Overview

Companies Worked For:

  • Clarks
  • Victoria's Secret
  • Hollister Co.

School Attended

  • Camden County College
  • Cherry Hill High School West

Job Titles Held:

  • Team Lead (Full-Time)
  • Sales Associate

Degrees

  • Associate of Science : Liberal Arts And Sciences Pre-Nursing Option
    High School Diploma

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