PowerPoint, Word, Negotiating, Creating Presentations and Training, Product development, Teamwork
Customer Assistance Played an instrumental role in increasing customer satisfaction ratings index from 8.4 % to 8.7% within 2 years as Team Lead - Transportation Services.
Coordinated a User Forum with top 30 customers to gain feedback.
Coordinated the Training Program for a department of 45 employees and 500 external customers.
Team Lead January 2006 to CurrentWilliams Gas Pipeline-TGPL － Houston, Texas
Responsible for providing customer service to both internal and external pipeline customers in order to maximize pipeline revenue while maintaining compliance with federal, state and local regulations.
Responsible for leading and completing complex tasks and special projects which require detailed knowledge of the industry, related regulations, the 1Line system and other related computer systems.
Demonstrated teamwork skills both as a team member and as leader, most recently leading the Training team to complete 25 External Training modules posted on the EBB for customers benefit.
Responsible for Coordinating and conducting external customer and internal rep training sessions.
Lead the Disaster Recovery Test team to insure that the Marketing Services teams are adequately prepared to handle a disaster.
Responsible for estimating projects by collecting the requirements, communicating with IT and gaining approval from management.
Strong understanding of the FERC regulatory process: I have participated in filings, data requests, and drafting tariff language.
Some examples included the eBilling filling which benefited the customers in quicker access to their invoice information and more recently an updated unauthorized receipts section that allows Transco to better resolve suspense gas.
Responsible for communicating with management on monthly scorecards, preparing status language for the monthly report and keeping management informed on daily issues in a timely manner.
Demonstrated ability to effectively interact with customers at all organizational levels by presenting at the Winter Operations meetings, negotiating with customers when they are disputing billing charges, visiting with customers in their offices and entertaining them to enhance customer relationships.
Effective computer skills including PowerPoint, Excel and Word; demonstrated expertise in developing presentations.
Currently mentoring two employees to help them create and attain career goals.
Team Leader January 2002 to January 2006WGP-TGPL － Houston, Texas
Responsible for supporting 4 Business Units using 1Line which required understanding specific business practices for each of those operating units.
Responsible for maintaining compliance with federal, state and local regulations by insuring that customer interface system (1Line) functionality meets the requirements of the FERC Gas Tariff, NAESB and the Code of Federal Regulations.
Responsible for customer presentations to receive input on 1Line development for Balances, Invoices, Capacity Release, Overall usability, etc.
Also responsible for training new 1Line functionality.
Led the Transportation Balances redesign effort to improve the overall performance and assure that customer needs were addressed.
Lead Business Analyst January 1999 to January 2002WGP-TGPL － Houston, Texas
Responsible for providing business expertise for multiple functional areas.
Participated in cross team business definition to integrate and incorporate common business practices for WGP business entities.
Successful in negotiating and getting a common invoice format approved by all WGP business units.
Presented project accomplishments at business unit road show.
Participated in internal focus group to evaluate product development, provide feedback and make recommendations for improvements.
Coordinated development activities and integration with outside teams such as CGA, Treasury, and SmartStream.
Senior Treasury Analyst January 1992 to January 1999WGP-TGPL － Houston, Texas
Responsible for negotiating wire transfer agreements with financial institutions, also responsible for the financial analysis for the Project financing for joint venture projects.
Implemented Laser check printing system and Positive Pay Program with Control Disbursement Banks.
Other duties included: Systems Security & Administration Manager (CCM, ETDS), Accounting Liaison, Check Printing/Signing System Maintenance, Auditing Liaison.
Other responsibilities included: Bank Account Reconciliation, Cash Management: Wire Transfer/ACH Execution, Cash Forecasting, Long Term Investment Tracking, Inter company Note Administration, Debt Administration, Trade Receivable Administration, Cash Collateral Tracking, Preparation of Closing Reports, Bank Documentation, Bank Account Analysis.
B.A : Business Administration, Accounting, 1985College of the Southwest (now University of the Southwest) － Hobbs, New MexicoBusiness Administration, Accounting