team lead resume example with 8+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
09/2021 to CurrentTeam LeadUniversity Of Michigan | Ann Arbor, MI,
Took up reins of team during leadership transition, revised project plans and implementation sequence by collaborating with senior team members.
Simplified technology architecture by suggesting to use API Gateway for WebSockets over AWS IOT, and also provided proof of concept and level of effort to implement it.
Coordinated project implementation using agile framework, conducted all scrum ceremonies.
Maintained project schedule by monitoring employee performance.
Reported project progress and plans through presentations and cross team discussions.
Reviewed project specifications and continuing to design technology solutions along with other senior members of team and architect, to meet performance expectations.
Provided constructive feedback to other team members, which improved morale and boosted efficiency.
Identified conflicts among some team members and used interpersonal communication to find effective solutions.
Optimized processes and supervised 3 team members.
Provided timely help to other team leads during critical or high priority incidents.
Coordinated high priority and critical incidents, by pulling in right team members that would lead to faster resolutions.
12/2020 to CurrentSenior EngineerDelta Air Lines, Inc. | Oklahoma City, OK,
Exhibited strong technical aptitude and application expertise resulting in optimized performance, and continuous improvement recommendations . Took lead on exploring newer technology solutions, and confirming proof of concepts for proposed solutions.
Led software development initiative as subject matter expert and primary point-of-contact for project management staff from PHASR team for second part of headlands modeling project.
Coordinated with other engineering teams to evaluate and add to existing CICD templates to meet evolving needs.
Streamlined the IAM permissions for PHASR cloud management operations by shifting them to a new role, as the existing role was widely used by the contracting team.
Identified gaps in Engineering Support for combined PHASR teams and streamlined process in a short time of 5 weeks. Triaged a huge backlog of 255 tickets in a collaborative effort between level 3 Engineering Support and Global Technical Product Specialist teams, replaced inefficient processes in current state with more transparent procedures, set up clear chains of communication and procedures to reduce cost of context switch for level 4 engineers and to reduce frustration in all teams from lack of clear status updates, which in turn helped meet SLA of support issues and improve customer satisfaction.
Highlighted critical limitations in the data translation layer to the upper management while coordinating the resolution for prod tickets related to the adapt plugin co-owned with AGI.
Proposed hackathon project idea for hackathon 2021 week, and also led the effort to highlight the importance of data validation at ingest.
Led the coordinated effort between the combined PHASR teams and the CMRM team during the first two phases of CMRM implementations and also highlighted the road blocks for the enforcement of the third phase.
Mentored a junior member of the team to help gain confidence in dealing with support issues.
12/2013 to 12/2020Senior Software EngineerIbm Corporation | Armonk, NY,
Determined project specifications by thoroughly studying performance standards, requirements and technical studies.
Focused on enhancements, incidents and service requests pertaining to Unit Investment Trust Technology architecture and processes.
Streamlined "run" part of processes (enhancements, incidents and service requests) and trained junior and new members of the team, when it was separated into Build and Run teams.
Designed and developed critical projects related to technical debt reduction initiative, by collaborating with other globally situated engineering teams.
Proposed and executed permanent fixes for recurring issues that had a very positive impact on trading desk, operations and auditing team.
Coordinated with external brokerage firms to solve critical issues that were win-win.
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Actively listened to external brokerage firms and internal teams, handled concerns quickly and escalated major issues to upper management.
04/2003 to 09/2004Senior ConsultantVmware, Inc. | Juneau, AK,
Designed and developed risk management system that calculates portfolio risk based on theoretical and real-time market feeds.
09/2000 to 09/2001Applications DeveloperAvid Technology Professionals | Backend Developer, MD,
Developed corporate portal between General Motors and all of its strategic and creative advertising agencies to facilitate flow of information.
10/1998 to 09/2000ConsultantBenefitfocus | Atlanta, GA,
Upgraded Nuclear Security Monitoring Alarming Reporting Technology (NSMART) system and customized it by making site-specific changes based on user requirements.
Developed database management system for their related firm, IMR Research Inc to manage consumer purchasing patterns that were collected by systematic user survey.
11/1996 to 10/1997ExecutiveDewolff Boberg & Associates | Fairburn, GA,
Advised corporations and high net worth individuals on deposit, asset management and taxation related issues.
06/1996 to 10/1996Operations ExecutiveUs Bank | Glen Ellyn, IL,
Managed processing and approving credit applications for small business units by analyzing financial statements, evaluating client credit worthiness and conducting credit interviews with clients.
Education
Expected in 05/2003 to to Master of Science | Computer ScienceIllinois Institute of Technology, Chicago, ILGPA:
Expected in 06/1996 to to MBA | Business AdministrationBharathiar University, India, GPA:
Expected in 06/1994 to to Bachelor of Science | Computer TechnologyPSG College of Technology, India, GPA:
Certifications
Leading People and Teams, University of Michigan - Jan 2021
AWS Certified Cloud Practitioner - Dec 2021
Distributed Programming in Java , Rice University - Jan 2020
AWS Cloud Fundamentals, going cloud-native - Dec 2019
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.