Committed and motivated Team Lead with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Detail-oriented with excellent problem solving skills and coaching ability. Well-qualified professional adaptive to changing conditions. Demonstrated ability to assist leadership by to undertaking a team of 8-13 with an organization focused on meeting its metrics.
Microsoft Office Word, Excel, PowerPoint
People skills - enthusiastic people person, advanced problem-solving, great organizational skills
Telephone skills - received extensive training in customer care and coached new and existing representatives
Strong communication and writing skills
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