Team Lead Resume Example Dell - Griffith, Indiana

TEAM LEAD

Summary

IT Project Supervisor offering an impressive record of taking over troubled projects, developing new launch plans and executing to successful completion. Determined to deliver high-quality and user-friendly products to the market as quickly as possible.

Highlights

Managing day to day activities and performance of training staff
Project Management and tracking
Assisting Sales Engineers with technical questions regarding Kace implementation
On-site setup and configuration of Dell's Kace as well as other system management tools
Training & Information Delivery
Webcast Delivery and Development
Technical Support
Systems Management and Deployment
Exchange
Kace K1000 & K2000
WSUS
Active Directory

SCCM
VMWare
Windows Imaging Deployment
Hardware and software upgrade planning
Product requirements documentation
Self-directed
Budgeting and resource management
Performance criteria tracking
Technical writing
End-to-end product lifecycles
Enterprise platforms

Accomplishments

Directed projects for more than 100 Fortune 500 clients, each with more than 5,000 users.

Saved more than $250,000 by renegotiating an IT outsourcing contract.

Led successful acquisitions and the subsequent technology integration in under 180 days.

Took over Health Check project which was late to market and $300,000 thousand over budget, and successfully launched in just 3 months.

Increased customer retention due to Health Check initiative by 14% thus increasing revenue for Kace Group

Managed e-learning module project to speed up training time of new employees

Supervise Twelve remote trainers delivering content on the k1000 and K2000 appliances

Perform yearly performance reviews of staff as well as monthly 1 on 1 discussions

Worked with clients whose system count ranged from as few as 60 to more than 90,000 Windows, Mac OS X and Linux systems.

Aided in development of Backyard Boot Kamp, an in person regional training class

Experience

Team Lead
January 2010 to Current Dell － Round Rock, TX

Manage day to day activities of trainers as well as handling escalated customers.
Aided in setting up Dell-Kace's Latin American Headquarters Training and Support teams Supervise Twelve trainers delivering content on the k1000 and K2000 appliances
Perform yearly performance reviews of staff as well as monthly 1 on 1 discussions
Assist in on-site setup and deployment of Dell services related to system's management and server administration
Assist with curriculum development for use at yearly Dell World User Conference
Helped develop training curriculum and deliver continuing education courses as well as writing a monthly column for customer newsletter.
Setup and maintain internal systems for training team for testing and reporting
Have delivered in person training both within the US and internationally
Personally delivered training to more than 300 corporations around the globe; such organizations ranged from Universities, government agencies, public school systems, and several fortune 500 companies.

Systems Administrator
January 2008 to July 2010 Grande Communications － San Marcos, TX

Worked for Grande Communications a provider of Internet, Phone and Cable television to both residential and commercial customers
Managed software licensing and yearly renewals of licenses
Presented yearly budgetary needs of Information Technology Department to board for approval
Selected System hardware for purchase from vendors including upgrade schedules for existing hardware within existing budget
Scheduled roll-out deployments of new hardware and software
Managed JD Edwards ERP to SAP ERP transition
Performed hardware, software upgrades on MS Windows 2003 and 2008 Domain based network to just over 60 Windows servers Ensure stable virtual environment for mission critical servers, such as Domain Controllers and DHCP servers
Responsible for Exchange administration of 4 Exchange 2003/2007 servers
Utilized the Kace K2000 in image deployment of desktops and servers at local and remote locations
Deployed patches to desktops and servers both local and remote utilizing Kace K1000 system management appliance as well as WSUS
Helped in resolving customer computer issues submitted via helpdesk tickets
Replaced necessary hardware items to repair a damaged computer system
Aided in the setup of Grande's new San Antonio sales office Managed Corporate mobile devices.

Assistant Manager
April 1999 to August 2005 Advance Auto Parts － Statesboro, GA

Advance Auto Parts is a retail chain that sells auto parts to commercial as well as retail customers Directly managed 13+ Employees.
Developed weekly employee work schedule
Performed daily, weekly and monthly paperwork which included reading P&L statement to determine store and employee performance
Developed excellent customer relation skills which were utilized to resolve any customer service issues that came up
Sent to multiple other stores to help transition store to new management after previous management left company.

Education

Bachelor of Arts : History, 2008 GEORGIA SOUTHERN UNIVERSITY － Statesboro, GA, USA History with a physics minor

Skills

Strong leadership and decision making skills
Excellent analytical and problem solving skills
Great IT skills combined with a good head for business
An ability to work to tight deadlines and within constraints

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Team Lead Resume Example

Resume Score: 100%