Team Lead Resume Example
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TEAM LEAD
Summary
IT Project Supervisor offering an impressive record of taking over troubled projects, developing new launch plans and executing to successful completion. Determined to deliver high-quality and user-friendly products to the market as quickly as possible.
Highlights
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Accomplishments
Directed projects for more than 100 Fortune 500 clients, each with more than 5,000 users.
Saved more than $250,000 by renegotiating an IT outsourcing contract.
Led successful acquisitions and the subsequent technology integration in under 180 days.
Took over Health Check project which was late to market and $300,000 thousand over budget, and successfully launched in just 3 months.
Increased customer retention due to Health Check initiative by 14% thus increasing revenue for Kace Group
Managed e-learning module project to speed up training time of new employees
Supervise
Twelve remote trainers delivering content on the k1000 and K2000 appliances
Perform
yearly performance reviews of staff as well as monthly 1 on 1 discussions
Worked
with clients whose system count ranged from as few as 60 to more than 90,000
Windows, Mac OS X and Linux systems.
Aided in development of Backyard Boot Kamp, an in person regional training class
Experience
Team Lead
January 2010 to CurrentAce Hardware － Roswell , NM
January 2010 to CurrentAce Hardware － Roswell , NM
- Manage day to day activities of trainers as well as handling escalated customers.
- Aided in setting up Dell-Kace's Latin American Headquarters Training and Support teams Supervise Twelve trainers delivering content on the k1000 and K2000 appliances
- Perform yearly performance reviews of staff as well as monthly 1 on 1 discussions
- Assist in on-site setup and deployment of Dell services related to system's management and server administration
- Assist with curriculum development for use at yearly Dell World User Conference
- Helped develop training curriculum and deliver continuing education courses as well as writing a monthly column for customer newsletter.
- Setup and maintain internal systems for training team for testing and reporting
- Have delivered in person training both within the US and internationally
- Personally delivered training to more than 300 corporations around the globe; such organizations ranged from Universities, government agencies, public school systems, and several fortune 500 companies.
Systems Administrator
January 2008 to July 2010Novetta － Boston , MA
January 2008 to July 2010Novetta － Boston , MA
- Worked for Grande Communications a provider of Internet, Phone and Cable television to both residential and commercial customers
- Managed software licensing and yearly renewals of licenses
- Presented yearly budgetary needs of Information Technology Department to board for approval
- Selected System hardware for purchase from vendors including upgrade schedules for existing hardware within existing budget
- Scheduled roll-out deployments of new hardware and software
- Managed JD Edwards ERP to SAP ERP transition
- Performed hardware, software upgrades on MS Windows 2003 and 2008 Domain based network to just over 60 Windows servers Ensure stable virtual environment for mission critical servers, such as Domain Controllers and DHCP servers
- Responsible for Exchange administration of 4 Exchange 2003/2007 servers
- Utilized the Kace K2000 in image deployment of desktops and servers at local and remote locations
- Deployed patches to desktops and servers both local and remote utilizing Kace K1000 system management appliance as well as WSUS
- Helped in resolving customer computer issues submitted via helpdesk tickets
- Replaced necessary hardware items to repair a damaged computer system
- Aided in the setup of Grande's new San Antonio sales office Managed Corporate mobile devices.
Assistant Manager
April 1999 to August 2005Schlotzsky's Deli － Alpharetta , GA
April 1999 to August 2005Schlotzsky's Deli － Alpharetta , GA
- Advance Auto Parts is a retail chain that sells auto parts to commercial as well as retail customers Directly managed 13+ Employees.
- Developed weekly employee work schedule
- Performed daily, weekly and monthly paperwork which included reading P&L statement to determine store and employee performance
- Developed excellent customer relation skills which were utilized to resolve any customer service issues that came up
- Sent to multiple other stores to help transition store to new management after previous management left company.
Education
Bachelor of Arts : History, 2008GEORGIA SOUTHERN UNIVERSITY － City, State, USAHistory with a physics minor
Skills
- Strong leadership and decision making skills
- Excellent analytical and problem solving skills
- Great IT skills combined with a good head for business
- An ability to work to tight deadlines and within constraints
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Resume Overview
School Attended
- GEORGIA SOUTHERN UNIVERSITY
Job Titles Held:
- Team Lead
- Systems Administrator
- Assistant Manager
Degrees
- Bachelor of Arts : History , 2008
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