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Team Lead Resume Example

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TEAM LEAD
Professional Summary

Highly adaptive and reliable individual with management experience in a fast-paced service industry setting. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks. In a teaching capacity, demonstrated exemplary communication and problem-solving skills as well as the ability to offer attentive one-on-one service. Seeking the opportunity for a part-time position as a Tanaka Farms employee.

Skills
  • Punctual
  • Personable
  • Active listening
  • Extensive public speaking experience
  • Mentoring and training
  • Food preparation and safety
  • Alcoholic beverage preparation
  • Cash handling
  • Stocking and replenishing
  • Point of sale knowledge
  • Order accuracy
  • High-volume dining/service
  • Food station setup
  • Guest relations management
  • Service prioritization
  • Upselling techniques
  • Accustomed to standing/walking for long periods of time
Work History
Team Lead | Nothing Bundt Cakes - Rochester , NY06/2018 - 10/2019
  • Promoted from floor staff to management after four months of experience.
  • Trained new personnel regarding company operations, policies, and services.
  • Assigned daily employee tasks and monitored activity and completion; at peak season tasked with monitoring up to 60 employees at once.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Designed check list protocol for all departments that improved productivity and boosted morale.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Counted and deposited receipts and daily profits.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Continuously checked food products for quality assurance according to strict guidelines.
English Tutor | Options For Youth - San Bernardino County - Chino , CA09/2018 - 02/2019
  • CRLA-certified (International Tutor Training Program) English tutor for Saddleback College within their CRLA-certified Level 1 Learning Resource Center.
  • Demonstrated proficiency in English composition and interpersonal communication skills.
  • Guided students of all ages and various cultural, linguistic, and educational backgrounds.
  • Possessed knowledge to accommodate students with various disabilities.
  • Well-versed within all levels of college English curriculum.
  • Assisted pupils in overcoming language or learning barriers.
  • Utilized instructional abilities in sessions with students to increase interest in higher learning, critical thinking skills, and self-esteem.
  • Educated students on study tips and exam strategies.
  • Utilized positive reinforcement to encourage and motivate students.
  • Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure in writing.
Youth Performing Arts Teacher | Temple Bat Yahm - City , STATE09/2017 - 05/2018
  • Worked independently with meticulous attention to detail and high-energy leadership.
  • Planned and executed activities and exercises to promote patience and empathy.
  • Constructed, implemented, monitored, and assessed classroom instructional curriculum.
  • Created new lesson plans based on course objectives of developing performance capabilities (acting technique basics, quintessential theatre/film language), public speaking competence, and moral virtuosity.
  • Maintained safety and security of all youth under care.
  • Offered constructive feedback to minors under care regarding specific actions, behaviors, and words.
  • Collaborated with faculty as well as parents and guardians regarding individual child development for grades 2-6.
Education
University of California, Los Angeles - CityExpected in 06/2022Bachelor of Science: Sociology
  • Minor in Film
Saddleback College - City06/2020Associate of Arts: Sociology
Saddleback College - City, State06/2020Associate of Arts: Liberal Studies
Accomplishments
  • Employee of the month while on Regal floor staff per management team advocation.
  • Graduated summa cum laude from Saddleback College.
  • Member of Phi Theta Kappa International Honor Society.
  • Dean's List in Fall 2017, Spring 2018, Summer 2018, Fall 2019, Spring 2019, and Spring 2020.
  • Recipient of Saddleback Liberal Studies Recognition Certificate for exhibiting commendable composition skills per faculty nomination.
  • Offered highest level scholarship in the UC system, the Regents Scholarship, from UC Santa Cruz.
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Resume Overview

School Attended

  • University of California, Los Angeles
  • Saddleback College

Job Titles Held:

  • Team Lead
  • English Tutor
  • Youth Performing Arts Teacher

Degrees

  • Bachelor of Science : Sociology
    Associate of Arts : Sociology
    Associate of Arts : Liberal Studies

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