team captain resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused on building positive relationships with bus passengers by delivering positive riding experiences every day. Excellent people skills with a hardworking and diligent attitude. Solid foundation of knowledge and management experience accompanied with customer relations, employee training and conflict resolution.

  • Microsoft Word
  • Microsoft Access
  • Microsoft PowerPoint
  • Microsoft Excel
  • Customer Service Skills
  • Interpersonal Skills
  • Conflict Resolution
  • Training New Hires Experience
  • Problem Solving
  • Critical Thinking
  • Management Experience
  • United Way Team Captain Ross Garage
Work History
10/2016 to Current Team Captain Dover Corporation | Irvine, CA,
  • Invested time to build and strengthen relationships with coworkers.
  • Acted as positive role model to set tone for program and enhanced leadership credibility with team members.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Directed staff and managed the program activities and fundraisers.
10/2015 to Current Bus Operator Trimet Public Transportation | Suite 300 Portland, OR,
  • Maintained full understanding of local roads and traffic patterns.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Transported customers to and from desired locations.
  • Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
  • Accepted and processed fares.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Worked different route every day based on changing passenger locations and destinations.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Conducted pre-trip inspections of bus for safe operation.
  • Maintained Pennsylvania driver's license to enable legal operation of buses for transport and other purposes.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
11/2014 to 09/2015 Mail Processing Clerk Upc Insurance | Savannah, GA,
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
08/2012 to 01/2014 Assistant Store Manager Natural Grocers | Tulsa, OK,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Answered questions about store policies and addressed customer concerns.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Expected in 05/2011 to to Bachelor of Science | Business Administration And Management Slippery Rock University of Pennsylvania, Slippery Rock, PA GPA:
Expected in 06/2006 to to High School Diploma | Pine-Richland High School, Gibsonia, PA GPA:

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Resume Overview

School Attended

  • Slippery Rock University of Pennsylvania
  • Pine-Richland High School

Job Titles Held:

  • Team Captain
  • Bus Operator
  • Mail Processing Clerk
  • Assistant Store Manager


  • Bachelor of Science
  • High School Diploma

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