Seeking a position within a growth oriented organization.
Medical Billing - Collector - Team Leader
Skill Highlights
Computer proficiency in Microsoft Word, Excel and Outlook.
Enthusiastic attitude in person and over the telephone.
Natural ability to communicate with others.
Ability to interact effectively at all levels of an organization.
Can easily make connections with various kinds of people.
Displaying a professional and unbiased manner at all times.
Able to adapt to the immediate or unforeseen challenges.
Detail orientated and consistently accurate.
Can quickly learn new processes.
Education and Training
Hawkeye Community CollegeWaterloo, IAExpected in – –Select One:General Studies - GPA:
I studied general studies and after a semester I decided to continue to pursued my current working career over school.
Cedar Falls High SchoolCedar Falls, IAExpected in 2006 – –High School Diploma: - GPA:
Professional Experience
Enjoy - Team Captain Springfield, NJ, 07/2013 -
Third Party medical collections:
Locate and notify customers of delinquent accounts by telephone to solicit payment.
Receiving payment and posting amount to customer's account; keeping records of collection and status of accounts.
Filling insurance as necessary
HIPAA Compliance
First Party Medical billing & collections:
Answer and resolve patient billing inquires
Knowledgeable in timely filing restrictions
Medical Insurance
Excellent Interpersonal Skills
Excellent Phone Skills
Knowledge on various client billing softwares
Claim Entry & Payment Posting
Insurance & Patient Aging
HIPAA Compliance
Comoto - Cashier Orange Park, FL, 01/2011 - 09/2013
Welcomes customers by greeting them; offering them assistance.
Directs customers by escorting them to isles and counters; suggesting items.
Advises customers by providing information on products.
Helps customer make selections by building customer confidence; offering suggestions and opinions.
Processes payments by totaling purchases; processing checks, cash, and store or other credit cards and coupons.
Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Contributes to team effort by accomplishing related results as needed.
Barrett Business Services - Direct Staff Support Member Wilmington, NC, 08/2008 - 04/2011
Daily care and support of clients
Creating interpersonal relationships with clients in order to provide companionship
Support Meal planning and simple meal preparation.
Providing support to clients during daily routines
Assisting clients with grocery and personal shopping.
Housekeeping, laundry, and linen changes.
Recreational activity including doctor ordered stretches and exercise.
L'oreal - Data Entry Tampa, FL, 05/2007 - 02/2008
I was hired as a temp to type in bank account routing and account numbers for auto draft mortgage payments until they were able to get their system running to do it on it's own.
Mod Pizza - Customer Service Representative Portland, OR, 05/2006 - 04/2007
Handling customer service & phone inquiries for AT&T.
Answering multi-line phone system.
Creating & setting up new accounts to provide phone, Internet, and cable services on the billing end.
Modifying accounts for qualifying low income customers.
Mod Pizza - Restaurant Team Member Chandler, AZ, 2006 - 05/2006
Receiving and filling orders.
Handling money
Customer Serivice
Papa John's Pizza - Restaurant Team Member City, STATE, 05/2004 - 05/2006
Answering multi-line phone system.
Receiving and filling orders.
Customer service
Handling money
Skills
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking -- Talking to others to convey information effectively.
Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
Time Management -- Managing one's own time and the time of others.
Mathematics -- Using mathematics to solve problems.
Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
Writing -- Communicating effectively in writing as appropriate for the needs of the audience.Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Service Orientation -- Actively looking for ways to help people.
Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Persuasion -- Persuading others to change their minds or behavior.
Instructing -- Teaching others how to do something.
Coordination -- Adjusting actions in relation to others' actions.
Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job.
Negotiation -- Bringing others together and trying to reconcile differences.
Troubleshooting -- Determining causes of operating errors and deciding what to do about it.
Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
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