team associate resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Enthusiastic team player eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.

  • Organizing Work Stations
  • Willingness to Learn
  • Problem-Solving
  • Computer Skills
  • Workplace Safety
  • Following Instructions
  • Teamwork and Collaboration
  • Attention to Detail
  • PPE Compliance
  • Product Knowledge
  • Positive Attitude
  • Clear Communication
  • Customer Service
  • Dependable and Responsible
  • Corrective Action Planning
  • Work Area Cleaning
  • Employee Training
  • Verbal and Written Communication
  • Team Leadership and Coordination
  • Process Compliance
Team Associate, 09/2021 to Current
United Natural Foods IncQuincy, FL,
  • Built and maintained working relationships with peers and upper management.
  • Rotated through series of different stations based on team needs.
  • Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Lifted materials of varied weights on regular basis.
  • Ensured no damaged or expired items were placed on shelves.
  • Stocked shelves with items making sure items were not outdated and brought forward.
  • Maintained merchandise presentation by stocking and rotating merchandise.
  • Unloaded goods using hand trucks or other equipment to receive merchandise.
  • Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
Front Desk Clerk, 02/2020 to Current
Oneida Indian NationOneida, NY,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Made guest and group reservations, processing check-ins and check-outs for customers.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Drafted guest invoices and posted charges to individual accounts.
  • Monitored reservations to track incoming parties and special events.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Shift Manager, 07/2012 to Current
FergusonDearborn Heights, MI,
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Promoted products, increasing customer base and market share.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
Case Manager, 09/2003 to Current
Shelter CareEugene, OR,
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Informed patients and families of treatment options, medications and at-home care strategies.
  • Procured resources from diverse providers to develop specified intervention plans for patrons.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Assessed cases for instances of abuse and neglect and took appropriate action.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
  • Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
  • Constructed case notes and comprehensive reports for data entry into Therap portal.
  • Developed comprehensive client-driven case plan with short and long-term goals.
  • Protected patient data in alignment with HIPAA privacy protocols.
  • Conducted assessments to obtain information for participant-centered plan of care.
  • Determined functional status, activity, acuity and self-management levels to make proper care referrals.
Education and Training
Bachelor of Arts: Sociology, Expected in 05/2005 to University of South Carolina - Sumter, SC,
High School Diploma: , Expected in 06/1999 to Lakewood High School - Sumter, SC,

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Resume Overview

School Attended

  • University of South Carolina
  • Lakewood High School

Job Titles Held:

  • Team Associate
  • Front Desk Clerk
  • Shift Manager
  • Case Manager


  • Bachelor of Arts
  • High School Diploma

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