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TCGM Resume Example

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TCGM
Professional Summary

Experienced Successful General Manager with Retail and Food Management background. Analyzing data, taking all appropriate actions to maximize sales and profits. I have been successful in developing and engaging strong teams through policies and procedures to contribute to the growth of sales for companies.

Skills
  • Detailed oriented: Able to work on multiple tasks in a timely manner under pressure.
  • Analyze Profit and Loss Statements including General Ledger to determine areas of success, concerns, and opportunities.
  • Have operated multi store locations during the absence of General Manager for lengthy periods of time.
  • Have taken Supervisory responsibilities during the absence of Supervisor.
  • Have handled Loss Prevention and Human Resource needs in rural areas isolated from Corporate office.
  • Have managed all inventory loss well below budgets, and have met specified budgets given.
  • Technical Strengths: Develop through knowledge of policies, processes, operational procedures and specifications.
  • People: Strong motivational skills, mentoring, coaching peer and staff development.
  • Over 15years experience leading teams
Work History
General Store Manager, 09/2019 to Current
Hutchinsonoil – Woodward, Oklahoma
  • Responsible for daily operations and ensuring all expectations are met.
  • Overseeing and operation of 160k total inside sales, 50k deli sales and 600k in total fuels sales monthly
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Improved productivity while reducing staffing and operational costs
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Maintained organized, safe and clean Truck Stop facility to keep productivity high and maximize customer satisfaction.
TCGM, 02/2018 to 10/2020
Pilot Flying J – Orla, Texas
  • Manage a day-to-day operation of a 1.2 Million total inside sales a month
  • Diesel Gallons 800k a month, gas gallons 200k a month, and auto diesel 200k a month
  • Oversee deli operations with 550k total sales a month
  • Year to date NOC is a negative 350k.
  • Merchandise over short below expected budget at a .30%
  • Ensuring Deli Margins expectations are met maintaining a 58% margin.
  • Recruit hire, train, and develop a highly engaged team.
  • Training and developing secondaries.
  • Provide real-time and valuable feedback to peers to aid in their development.
  • Working with vendors and Marketing team to meet the specific needs for our guests in an isolated location.
  • Ensuring great guest service and scores are met.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Directed 70 team members to deliver exceptional an exceptional guest experience.
  • Handled all technical issues on site due to isolated location of the Travel Center.
  • Managed employee housing that was directly behind Travel Center.
  • Maintaining a Well with double RO capacity including all plumbing needs due to location.
  • Drove operational improvements which resulted in savings and improved profit margins.
General Manager, 10/2015 to 02/2018
Sonic Drive-In – Albuquerque, NM
  • Responsible for daily operations and ensuring all expectations are met.
  • Responsible for hiring, training, and developing a highly engaged team.
  • Responsible for training General Managers and secondaries within group.
  • Ensuring store maintains low monthly food cost by effective food management.
  • Responsible for marketing and following Sonic guidelines for promotions.
  • Ensuring great customer service and scores are met.
  • Responsible for daily food safety and food quality.
  • Assisted supervisor in supervising group.
  • Increased sales by 20% consistently each year.
  • Ensuring food and paper cost were within budget.
  • Meeting Labor targets.
  • Analyzing profit and loss statements monthly.
General Manager, 03/2008 to 10/2015
Stripes Stores, LLC. – Clovis, NM
  • Manage day-to-day operation of a convenience stores in Clovis NM with merchandising programs, and by providing information and recapping promotional activities.
  • Provide real-time and valuable feedback to peers to aid in their development.
  • Promote and ensure safe, positive public image within neighboring community.
  • Analyzing daily sales and expense data, taking appropriate action to maximize sales and profits.
  • Recruit hire and train positive, enthusiastic employees, ensuring excellent customer service.
  • Manage Controllable costs including bad merchandise, merchandise over/short, lottery, cash, salaries, services, repairs and maintenance.
  • Operating a 2 million dollar store.
  • Supervisor trainer.
  • Offered promotion for Operation Specialist.
  • Handled Loss Prevention and Human Resource within rural areas.
  • Merchandise short .49% against budget of 1.15%
  • Restaurant sales increase over last year 130k against of 125k.
  • NAS 34997 against budget 324189
  • Gas gallons 1,327,321 against budget of 1,296,999.
Education
High School Diploma: 1996
Artesia High School - Artesia, NM
General StudiesENUM Roswell - Roswell, NM
  • Studied in General Studies.
  • Maintained a 3.75 GPA, and completed 42 hours towards degree.
  • Work Study Tutor for Mathematics Jan 02- Aug 02
  • Work Study Administrative Assistant For Testing Services. Sept 02- Dec 02.

Activities and Honors

Awarded National Deans List Award for Spring of 01, Awarded National Deans List for Fall of 01, and nominated for National Deans List Spring of 02.

Professional References

Marjie Merritt

Area Supervisor/Retired

Sonic Drive In

Roswell, NM

(575) 626-7401

Nathan Furman

Regional Director

Pilot Flying J

Odessa, TX

(432) 258-4099

Rose Boyd

Area Supervisor

Stripes

Roswell, NM

(575) 626-0700

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Resume Overview

Companies Worked For:

  • Hutchinsonoil
  • Pilot Flying J
  • Sonic Drive-In
  • Stripes Stores, LLC.

School Attended

  • Artesia High School
  • ENUM Roswell

Job Titles Held:

  • General Store Manager
  • TCGM
  • General Manager

Degrees

  • High School Diploma : 1996
    General Studies