Extensive experience with navigating between multiple benefit systems to be efficient and thorough while assisting client's
Proven ability to show consistant thorough knowledgeable plan specific rules. Continually showing efficient navigation when using multiple benefits systems to establish a thorough over view to minimze any further concerns with the participants account.
Every ineraction I had with clients I consistantly address and resolve our customers concerns with speed, accuracy and professionalism.
Resourceful [Job Title] who consistently meets and exceeds productivity goals.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfact
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Resolved product/policy issues and shared benefits of new technology.Assisted customers with store and product complaints.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Communicated all merchandise needs or issues to appropriate supervisors.Processed merchandise returns and exchanges.
• Multi-tasking between billing and usage systems
•Achieving metric goals (AHT, Customer service CEI, Maintaining positive customer experience surveys, Quality, etc)
•Financial recovery training
•Meet goals and performance standards
•Weekly written reviews and coaching's
•Continuous leadership training and development
•Trouble shooting capabilities
Coordinated nutrition care with other members of the health care team and delegated responsibilities.Reviewed records and assessed the nutritional condition of at-risk residents, including those with unplanned weight changes.Developed and oversaw preparation of specialized diets.Recommended appropriate feeding schedules and methods to meet nutritional needs.Served as a nutrition resource to departmental and health care staff to enhance nutritional services.Counseled patients regarding special dietary needs.Calculated nutritional requirements and assessed the adequacy of diet and nutrition support.Assessed clients' overall physical health with body composition scale measurements.Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets.Consulted regularly with physicians on patients' weight and hypertension control measures.
Received two Associates Degree's in Liberal Studies and Dietetics
Clinical Nutrition, Associate, Sales, Bakery, Inventory, Ordering, Pricing, Sales And, Stocking, Weekly Sales, Account For, Accounts And, Answering, Benefits, Bi, Billing, Business Intelligence, Change Management, Clients, Cobra, Customer Accounts, Customer Inquiries, Customer Service, Defined Benefits, Due Accounts, Excellent Communication Skills, Excellent Written And Verbal Communication Skills, Federal Tax, Forecasting, Health Benefits, Leave Of Absence, Loa, Optimization, Oracle, Patience, Payments, Problem Solving, Receptionist, Resource Utilization, Retail Sales, Sales Training, Sell And, Solutions, Team Player, Time Management, Training, Written And Verbal
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