LiveCareer-Resume

taxi driver resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

High-achieving Customer Service professional with supervisory experience and expertise in supporting customer needs. Earnest in helping each person with knowledgeable, speedy assistance while balancing performance targets and business objectives.

Skills
  • Road regulations knowledge
  • Securing loads
  • Vehicle operations
  • GPS and mapping
  • Credit card payment processing
  • Active listening
  • Microsoft Office expertise
  • Conflict mediation
  • Sales expertise
  • Quality assurance controls
  • Adaptive team player
  • Shipping and receiving understanding
  • High-energy attitude
  • Process optimization
  • Transportation solution development
  • Retail sales customer service
  • Call center experience
  • Research ability
  • Cross-functional collaboration
  • Team management
  • CRM and office management software
  • Relationship development
  • Team building
  • Great eye for detail
  • Proofreading and editing
  • Excellent spelling skills
  • System troubleshooting
Experience
Taxi Driver, 10/2019 - Current
C.H. Robinson Worldwide, Inc. Visalia, CA,
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.
  • Offered riders information about local attractions and restaurants.
  • Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Supervised driver teams, created shift schedules and maintained reservation calendar.
Customer Service Representative, 04/2016 - 10/2019
Medpro Disposal Park Ridge, IL,
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Processed customer account changes.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
Customer Service Supervisor, 08/2011 - 04/2016
Seaworld Parks San Diego, CA,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered customer questions and addressed concerns, resulting in 85% reduction in complaint calls.
  • Documented conversations with customers to track requests, problems and solutions.
Ride Attendant, 06/2010 - 08/2011
Wild Adventures City, STATE,
  • Operated ride with attention to proper functioning and safety as guests get on and off ride.
  • Fastened patrons' safety belts and bars to prevent injuries during ride.
  • Cleaned and polished equipment and maintained ride cleanliness.
  • Collected ride tickets and tracked number of patrons each day.
  • Erected barriers in front of ride to admit correct amount of persons to loading platform.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Addressed issues to patron satisfaction, escalating more critical problems to management.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
  • Communicated with manager to discuss ride maintenance or repair issues.
Education and Training
High School Diploma: , Expected in 5 2010
-
Valdosta High School - Valdosta, GA
GPA:
Status -
Activities and Honors

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Resume Overview

School Attended

  • Valdosta High School

Job Titles Held:

  • Taxi Driver
  • Customer Service Representative
  • Customer Service Supervisor
  • Ride Attendant

Degrees

  • High School Diploma

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