Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I have over 20+ years in customer service and Management. I was the youngest store manager in Radio Shack store history. I was hired at age 18 and within 4 months of employment I was offered my first store. I ran that location with a 200% increase in sales within the first 3 months of restructuring. I hired and trained all staff, and I was even promoted to traveling to new stroe locations and training the new staff. I would later become part of the manager teams that would travel and conduct inventory at other stores.

I have a gap in employment because I was a stay at home mom and homeschooled both children. Since moving to Kansas and getting back to work I am looking for a place I can stay for the long haul, I want employment I can retire with and CHC is where I would like to be when that day comes.

I'm Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along other related information. I'm adept at being a calm force for callers while gathering details and other important need to help resolve situations.

I was also a Successful Logistics Supervisor with 4 years of experience in overseeing cost-effective and timely delivery of goods by managing staff and processes. Proven leader in directing staff on managing warehouse storage space, timely shipment processing and efficient distribution. Upbeat motivator when communicating daily objectives to staff.

In conclusion I have many skill sets within customer service and emergency services that I feel would be a great asset to CHC. I have worked with children as I owned a daycare, I have worked in our family health food store getting to know more health related information. Running my own massage business also helped me build skills I believe are an asset to CHC. I am easy to train and a fast learner.

  • Computer-based dispatch systems
  • Information documentation
  • Critical thinker
  • Supervision
  • Friendly, positive attitude
  • Organizational skills
  • Teambuilding
  • Time management
  • Computer skills
Taxi Driver, 01/2021 - Current
Pigeon Forge Care Pigeon Forge, TN,
  • Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Appeared at designated appointments according to schedule.
  • Applied mathematical skills to determine fares and change.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Responded to specific locations at designated times to handle customer reservations.
Housekeeper, 10/2019 - 01/2021
Holiday Inn Express Hotel Suites City, STATE,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
Reflexologist, 08/2015 - 04/2019
Owner Fire & Ice Massage City, STATE,
  • Prioritized and consistently accomplished customer satisfaction and loyalty by fostering relationships with patients.
  • Planned resources to meet KPIs for patient and customer satisfaction.
  • Diagnosed and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, and pneumonia.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Discussed therapies and medications with patients and shared information on potential side effects.
  • Prepared diagnostic and treatment reports for other practitioners.
  • Collaborated closely with fellow practitioners to discuss clinical cases and determine appropriate therapies.
  • Trained and educated students and junior staff members on clinical procedures and best practices.
  • Interpreted and explained test results and scheduled follow-up requirements.
  • Examined patients and compiled health histories.
  • Recommended holistic and natural alternatives to medication to treat back pain.
  • Updated medical charts and maintained accurate records and digital filing systems.
911 Emergency Dispatcher, 01/2008 - 03/2010
Pottawatomie County City, STATE,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Assisted departments with special requests such as BOLOs.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Responded to emergency calls routed by automatic distribution system.
  • Dispatched police, fire, medical, proprietary security companies and other emergency agencies for callers in distress.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Asked probing questions to get to root of caller's issues.
  • Completed investigations of security incidents and wrote reports for permanent record.
  • Maintained and updated crucial and confidential information, including phone numbers and addresses.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Handling incoming alarm calls and verified passcodes to determine true emergencies from user errors.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Monitored switchboard and dispatched emergency services.
  • Executed proficiency in digital telephone systems.
Education and Training
High School Diploma: , Expected in 05/1999
Rockwall High School - Rockwall, TX

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  • Rockwall High School

Job Titles Held:

  • Taxi Driver
  • Housekeeper
  • Reflexologist
  • 911 Emergency Dispatcher


  • High School Diploma

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