taxi cab driver dispatcher resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Skilled Taxi Cab Driver dedicated to providing exceptional customer service to all customers. Versed in keeping vehicle clean and serviced. Adept at providing top-notch care to passengers and belongings. Service-oriented Taxi Driver highly effective at satisfying all customers and remaining calm in challenging circumstances. Hardworking Taxi Driver with clean driving record and official licensure to operate cab in area. Knows local roads and traffic inside and out. Plans routes to maximize daily returns.

  • Marketing Initiatives
  • Vehicle Operations
  • Creative Solutions
  • Client Support
  • Customer Satisfaction
  • Mechanical Systems Expertise
  • Driver Relations
  • Accident Reports
  • Customer Reservations
  • Regulatory Compliance
  • Multi-Passenger Vehicle Operations
  • Securing Wheelchairs
  • GPS Mapping
  • Road Regulations Knowledge
  • DOT Rules
  • Routine Vehicle Maintenance
  • Communications Strategies
  • Accurate Money Handling
  • Customer Relationships
  • Traffic Patterns Familiarity
Work History
Taxi Cab Driver/Dispatcher, 06/2017 to Current
Menasha CorporationPhiladelphia, PA,
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Stored passenger luggage and personal items with care for safety and security.
  • Calculated rides costs, received money and returned change.
  • Arrived on time to customer appointments.
  • Managed teams of drivers, shift schedules, and reservation calendars.
  • Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
  • Obtained fares from passengers, issued change and secured cash from theft.
  • Used mobile application to connect with customers, track distances and report locations.
  • Managed preventive maintenance on vehicle to maintain optimal condition.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Minimized mechanical issues by adhering to vehicle maintenance schedule.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
Warehouse Associate, 01/2010 to 06/2017
Republic Services, Inc.Jefferson City, MO,
  • Transporting merchandise in a safe and effective manner
  • Forklift Operation (Licensed for 5+ years)
  • Maintaining equipment through company maintenance policies
  • Manually stacking/building pallets for merchandise distribution
  • Effectively working in a team environment to make sure operations are completed in a timely/safe manner
  • Flexible scheduling (overtime as needed)
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Worked safely around moving machinery.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed inventory control, such as counting and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
Sales Representative, 01/2008 to 01/2009
Jbs UsaDouglas, GA,
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Handling of cash and balancing of till (Cash Register)
  • Verifying age for legal sale
  • Providing safe environment for customers/clientele
  • Working directly with vendors to verify inventory and manage displays
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
Customer Service Representative, 01/2007 to 01/2008
T-MobileCity, STATE,
  • Maintain and Retain existing clientele
  • Handle escalated calls/ Billing disputes
  • Order entry of new service and trouble tickets
  • Technical support
  • Handle cancellation and reconnections of phone services
  • Maintain up-to-date information on industry and competition
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
High School Diploma: , Expected in 2007 to Mcnary High School - Keizer, OR

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Resume Overview

School Attended

  • Mcnary High School

Job Titles Held:

  • Taxi Cab Driver/Dispatcher
  • Warehouse Associate
  • Sales Representative
  • Customer Service Representative


  • High School Diploma

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