Wine Tasting Room Manager with a three year career at a successful wine tasting room in a renowned wine region in northern California. Seeking to advance professional career in the Hospitality industry.
Played a key role in developing new tasting room customer base, by creating a wine club with an 800% membership increase in the first two years, thereby increasing the overall tasting room sales by 30% each year for the last 3 years.
Started my career in the wine industry by being the Compliance Manager for Weibel Inc., after 6 months I was promoted to open a new tasting room for the winery in downtown Lodi, Ca. Duties included scheduling and directing staff in daily work assignments to maximize productivity, wine education for new staff, minimized loss and misuse of equipment through proper supervision and staff training. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines. Advised real estate development companies of changes in City and County planning and development fees. Worked closely with executives to plan and develop single family home communities and guide them through the development fee process.
Improved Forward Planning for residential builders with preparation of permit processing applications for each community. Represented six different Home Building Companies in twenty-two different cities/counties in Northern California.
Cold-called prospective customers to build relationship.Completed documentation for product and service sales.Filled out expense reports for accounting.Maintained productive relationships with existing customers through exceptional follow-up after sales.Updated database with customer and sales information.Established new customer accounts.Achieved monthly sales goals.
Managed projects and served as primary liaison between managers and multiple internal groups to ensure clarity of goals and adherence to deadlines. Calculated and prepared permit fees according to established procedures.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.
Have completed year 1. Currently attending year 2 to complete the Hospitality and Tourism Management Program certification.
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