Tasting Room Manager resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. CPR AED Certified.
Skills
Problem Anticipation and Resolution
Business Leadership
Focus and Follow-Through
Customer Service Management
Mathematical Calculation and Reasoning
Experience
08/2017 to 05/2020Tasting Room ManagerClarksburg Cider | Lancaster, NY,
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Formed and sustained strategic relationships with clients.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Implemented successful business strategies to increase revenue and target new markets.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives.
Implemented campaigns and promotions to help with developing goods and services.
03/2016 to 06/2017Front Desk ReceptionistErickson Living | Warminster, PA,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Handled payment processing and provided customers with receipts and proper bills and change.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Greeted visitors to provide information and direct to appropriate personnel.
Completed basic bookkeeping and document filing.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Signed for packages, recorded deliveries and distributed to personnel.
Responded to inquiries and room requests made online, by phone and via email.
Input customer data into reservation systems and updated to reflect room changes.
Drafted professional business documents, spreadsheets and correspondence.
Scheduled appointments and maintained and updated appointment calendars.
Greeted customers, answered general questions and directed to appropriate locations.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Greeted visitors entering establishment to determine nature and purpose of visit.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Investigated and analyzed client complaints to identify and resolve issues.
Maintained business office inventory and equipment by checking stock for needed supplies.
Coordinated pick-up and delivery of express mail services.
10/2015 to 03/2016ServerCache Creek Casino Resort | Brooks, CA,
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Cleaned tables and chairs to prepare dining area for next customers.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
08/2014 to 10/2015Shift LeaderCore Mark | Sioux City, IA,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Supervised and led employees to maintain productivity and customer service levels.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Delegated tasks to employees and monitored activities and task completion.
Checked orders for quality and completeness.
Coached team members to increase productivity and reduce workplace accidents.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Educated customers about offerings, promotions and pricing to boost sales.
Upheld company standards and compliance requirements for operations.
Analyzed key performance indicators to identify effective strategies.
Education and Training
Expected in 11/2018Associate of Science | Social SciencesUniversity of Northern Virginia, Manassas, VAGPA:
Expected in Bachelor of Science | PsychologyVirginia Commonwealth University, Richmond, VAGPA:
Languages
German:
Professional
Negotiated:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Received an honorable letter thanking me for the work and love performed with customers from CEO.
Led team to achieve, earning recognition from upper management and financial reward.
Additional Information
Finalizing Psychology degree at Virginia Commonwealth University.
Interested in working in environments that will fit my career in the future.
Stay at home mom since September 2021/ student.
Plan to apply to medical school.
Working towards working within a clinical setting specializing in Psychology.
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