Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Skillfully direct programming for Engineering and IT station with demonstrated record of accomplishment in boosting viewership without exceeding budget targets. Proven leader with demonstrated analytical and team building skills. Excel at working with team members and collaborating with general public to produce informative and entertaining programs. Skilled IT Program Supervisor successful at developing and overseeing programs of all sizes. Demonstrated track record of achievement over 20+ years of experience in IT and Program Management industry. First-rate communication, interpersonal and organizational abilities. Proficient Deputy Program Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in leadership.

  • Resolved product issue through consumer testing.
  • Supervised team of 65 staff members and a large team of offsite engineers and program managers.
  • Supported the Department of Homeland Security through a $1.0B+ four year contract. Key member and a large contributor to the success of the organizations achievements.
  • Collaborated with team of 75+ in the development of multiple projects such as Workplace as a Service, O365 deployment, Quality Management.
  • Project Management Methodologies:
  • System Development Life Cycle (SDLC); PMI Risk Management
  • ITIL 3: Best practice approach for IT environment
  • People Soft HCM, SharePoint, OS/Software/Tools: Windows and Linux; Rational Unified Process (RUP) MS Word/Excel/Access/PowerPoint/Project; Oracle and PeopleSoft
  • Purchase Order Reconciliation
  • Strong multi-tasking skills
  • Task Prioritization
  • Excellent managerial techniques
  • Process Improvement
  • Technical Issue Analysis
  • Meetings
  • Application Installations
  • Information Technology
  • Systems Analysis
  • Application Support
  • Disaster Recovery
  • Management
Work History
09/2016 to Current
Task Order Manager/Program Manager Verra Mobility Corporation Mo, MO,
  • Responsibilities include business, technical and personnel management to subordinate groups of technical and administrative personnel across multiple disciplines in engineering, application program and systems development
  • Mentors all staff on business acumen, professional growth and assist new staff members to know and understand corporate goals
  • Responsibilities include leading and mentoring direct reports as well as other team members in all areas of support to include Level 1, 2 and 3 managed services for network devices
  • Position is also responsible for overall, day-to-day management of specific task order or groups of task orders affecting same or related/interdependent systems
  • Accountable for assisting in program expansion through leadership of proposals for existing work and new tasks and start-up and staffing of new program work
  • Responsible for planning, and executing wide variety of projects requiring exploration of subject areas, definition of problems, and development of cost-effective approaches for resolution
  • Schedule and assign work to subordinates and subcontractors and monitor progress and resolve discrepancies to ensure compliance with work/quality standards and contract/task order requirements
  • Ensure technical solutions and schedules in task orders are implemented within estimated timeframes and budget constraints
  • Mentors all staff on business acumen, professional growth, business growth and corporate strategies
  • Work with CA (component Advocates) to acquire follow-on business related to assigned projects and supports new business growth by leading and or assisting with re-compete proposals
  • Ensure compliance to all engineering practices and codes and manage communication with all project leads and assist in all procurement services
  • Plan all production schedules and coordinate with engineering and purchasing department for equipment and services delivery
  • Develop all technical activities for various projects
  • Review and determine all appropriate staffing requirements within required budget and timeframe and prepare all technical publications and software resources for projects
  • Provide support to all business development activities and maintain efficient relationships with all clients
  • Administer all phases of planning and implementation of medium to large projects and analyze all potential risks and monitor all project requirements
  • Monitor and ensure compliance to all Quality Assurance procedures and evaluate all client issues and comments
  • Design all applicable lessons for various teams and provide support to all project managers to design proposals and monitor all change order costs and evaluate all complex projects
  • Plan and coordinate various activities for projects and ensure compliance to all task procedures and policies and oversee all projects.
03/2016 to 09/2016
Technical Proposal Writer Pae Government Services Inc Baton Rouge, LA,
  • Performing activities of professional nature necessary to support multiple functional areas in proposal center
  • Interfacing and working collaboratively with variety of technical SMEs and other proposal staff at all levels of CSRA management
  • Analyze, prepare, and submit proposals for government projects
  • Gather technical and business information for use in proposal development activities
  • Outline, write, and edit proposal sections
  • Assists in editing and polishing proposal responses and other documents
  • Reviews requests for proposals (RFPs) or requests for information (RFIs) requirements; develops response approach and ensures agreed upon elements are incorporated into cohesive and persuasive format
  • Work in conjunction with capture or business development manager in developing and generating strategies, themes and discriminators for responses; participates in proposal reviews; recommends changes if needed
  • Responds to inquiries and coordinates activities with other writers and section leads to ensure that appropriate level proposal section responses are fulfilled in timely manner
  • Researches and gathers technical or business information for use in proposal development activities while incorporating appropriate proposal concepts, practices/procedures, and appropriate writing methodologies
  • Interviews appropriate personnel to incorporate information gathered into writing and editing of proposals
  • Write large, more complex sections, ensuring adherence to established template and/or standards
  • Coordinates with other functional teams as needed to ensure production, quality control and past performance requirements are met
  • Provides leadership and work guidance to less experienced personnel
  • Use technological tools to write edit format and coordinate contract documentation
  • Wrote technical proposal sections of proposal for purposes of negotiation with outside parties using practiced writing strategies
  • Supplies writing figure outlines and partial breakdown drawings for illustrations
  • Saved over $200K by implementing cost-saving initiatives that addressed long-standing problems
09/2013 to 03/2016
Deputy Program Manager Computer Science Corporation, CSRA City, STATE,
  • Contractor Customs and Border Patrol, for team composed of Network, Wireless, Performance Management and Architectural Engineers
  • Responsible for management of medium and large-sized, high complexity projects and technology enabled projects which implement enterprise architecture
  • Responsible for maintaining contract between CBP and CSRA
  • Responsible for managing timely delivery of quality contractual deliverables
  • Responsible for directing, integrating, and supporting business development activities across multiple CBP contract vehicles
  • Drive pipeline management across accounts by identifying additional business opportunities to appropriate management team members
  • Responsible for developing deep understanding of contractual obligations between CBP and CSRA
  • This role requires extensive interaction with technical staff as well as internal program management staff, external constituents and various vendors
  • Collaborate with appropriate organizations to develop communication protocols for monthly reporting
  • Responsible for leading highly successful adoption of agile development techniques such as Scrum and Kanban
  • Conducted daily scrum meetings, sprint planning meetings and developed project appropriate scrum artifacts
  • Collaborated with management teams to deliver assigned programs – Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process
  • Works independently to manage program activities using industry standard program management process and SDLC
  • Developed and initiated internal processes to improve program delivery within specific timeframes
  • Established goals and milestones as per desired results to be generated by project
  • Provide leadership in implementation of new tools, methods and principles
  • Perform project management leadership across-organization project teams
  • Performs planning, execution and oversight providing information technology technical support, operations, and maintenance
  • Exercise leadership skills to accomplish work through project teams; motivate people to complete tasks, guide work, coach and mentor team members; team build, problem solve and manage insurmountable change
  • Conduct reviews and evaluate work of contract employees related to project activities
  • Provide analysis, resolve problems; report on financial and operational planning, execution, and status of projects
  • Develop and present oral and written reports, presentations, and briefings to senior management that accurately describe current projects and programs, their operational and maintenance status, and level of performance
  • Participate in, and often facilitate, various meetings with staff and work groups addressing issues, concerns, or seeking to resolve problems that impact delivery of customer support and technical services
  • Work closely with Tier 2 and Tier 3 engineers to assist with firewall issues, network traffic statistics, capacity planning and forecast reports and weekly bandwidth reports.
Expected in 06/1980
Bachelor of Science: Business Education
University of The District of Columbia - Washington, DC
Expected in 01/1998
PMI CertificateICE, OCIO Team of the Year AwardITIL3 Certification, EXIN USAPhenomenal Women's Award, DBMCBP's Data Center Operations:
George Washington University - Washington DC,

Group Leadership Award

Expected in 05/2006
Leadership and Management Certification:
Nextel University - Reston VA.,
Expected in
Nextel UniversityProgram Management Professional Test Preparation Certification, Cheetah LearningProfessional Installations and Engineering Methodology Certification, CANUXEngineering Telecom Building Electric Certification, CANUXHuman Relations and Public Speaking-Awards and Recognition:
Nextel University - Reston VA,
Experienced Program manager with fifteen plus years of successful launching, directing and managing of large-scale programs. Possesses the ability to gain support from various team members and help resolve problems, issues and challenges associated with enhancing architecture plans. Contribute to aligning the performing management functions such as, planning, scheduling, organizing, and tracking processes to ensure the feasibility of each project. Experienced in strategizing and managing design, engineering build, integration and deployment of networks and software during rapid growth to meet increased demand with secure, compliant systems. Strong Program Management background, assembling teams of internal and contracted cross-functional specialists, and implementing project lifecycle management encompassing tracking and accountability controls to monitor costs and performance. Balanced combination of leadership, program management ability, and IT knowledge with expertise in state of the art voice and data networks, IP services, financial systems, and disaster recovery. Demonstrated initiative with background leading development of Deployment Unit, Program Management Office, and Customer Service Center. Extensive success negotiating contracts and managing vendor relationships. Excellent customer service record, providing technical expertise to plan and implement solutions to accommodate business needs. Member, Toastmasters International; Member, Business and Professional Women's AssociationMCI Peak Achiever Award; MCI Ring of Champions AwardPersonal AffiliationsOES (Order of the Eastern Stars)Treasurer Georgiana Thomas Grand Chapter Washington DC Jurisdiction Vice-President Kiwanis Club of Far EastAssociate Treasurer to the Imperial Deputy of the Desert; Dianne Marshall Street3 | Page
Security Clearances:
  • Citizenship: , United States Federal Civilian Status: N/ASecurity Clearances: DHS: High Risk Security (Fixed Fee)CBP: ActiveDoD: Top Secret / SSBI (Inactive)FDIC: Public Trust (Active)
  • CM - Certified Manager Certification
  • TIL 3 & ITIL 4 certification, EXIN USA
  • Engineering Telecom Building Electric Certification, CANUX
  • Professional Installations and Engineering Methodology Certification, CANUX

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Resume Overview

School Attended

  • University of The District of Columbia
  • George Washington University
  • Nextel University
  • Nextel University

Job Titles Held:

  • Task Order Manager/Program Manager
  • Technical Proposal Writer
  • Deputy Program Manager


  • Bachelor of Science
  • PMI CertificateICE, OCIO Team of the Year AwardITIL3 Certification, EXIN USAPhenomenal Women's Award, DBMCBP's Data Center Operations
  • Leadership and Management Certification
  • Nextel UniversityProgram Management Professional Test Preparation Certification, Cheetah LearningProfessional Installations and Engineering Methodology Certification, CANUXEngineering Telecom Building Electric Certification, CANUXHuman Relations and Public Speaking-Awards and Recognition

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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