Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Manager – IT Programs and Projects PROJECT & PROGRAM LEADERSHIP PROBLEM SOLVING LARGE TEAM MANAGEMENT CUSTOMER SERVICE EXCELLENCE ENTERPRISE SOLUTIONS PROCESS IMPROVEMENTS SECURITY CLEARANCE: DHS: HIGH RISK SECURITY (FIXED FEE) Profile Possess solid project management experience with the ability to create project plans, allocate resources, and facilitate solution delivery within timeline, quality, and budget parameters. Adept at team-building, problem solving, contract negotiations, risk management, customer service, and orchestrating design, engineering build, integration, and deployment of cutting-edge networks and software. Skilled at vendor management, executive relations, and leveraging appropriate project and delivery methodologies (RUP, Scrum/Agile, Kanban) to optimize outcomes. Technical acumen spans voice and data networks, IP services, SDLC, ITIL foundations, Workplace as a Service, and disaster recovery. Excel at leading, mentoring, coaching, and motivating teams in implementing solutions which advance organizational productivity, slash expenses, automate processes, and heighten customer satisfaction. Able to use proficiency in Microsoft Excel to generate detailed spreadsheets for tracking inventory, project phases, resources, and spending. Outstanding talents in team direction, contract administration, and cost control; supported Department of Homeland Security throughout four-year contract valued at $1.B+. Possess active security clearances granted by DHS, CBP, and FDIC.

  • Professional Installations and Engineering Methodology Certification, CANUX
  • Technology
  • Windows, Linux, Microsoft Office (Word, Excel, Access, PowerPoint), Microsoft Project, Oracle, PeopleSoft, SharePoint, O365
Task Order Manager / Program Manager, 12/2015 - Current
Pae Government Services Inc Jefferson City, MO,
  • Mentor, schedule, and direct business, technical, and administrative personnel across multiple disciplines to drive engineering, application program, and systems development
  • Govern processes and procedures to accomplish company objectives including metrics of success and deliverables
  • Supervise managed services for network devices, and closely monitor program progress to ensure compliance with work/quality standards and contract/task order requirements
  • Steadily expand program through persuasive proposals for existing work and new tasks, and equip new programs with sufficient staffing
  • Steer all aspects of projects encompassing plans, schedules, budgets, implementation, quality assurance, risk management, and client relations & satisfaction
  • Prepare all technical publications and software resources for projects
  • Consistently ensure rigorous adherence to all engineering practices and codes
  • Team with engineering and purchasing department for equipment and services delivery
  • Diplomatically communicate with key stakeholders to propel forward-moving efforts and drive continuous improvement
  • Work with CAs (component advocates) to acquire follow-on business related to assigned projects and fuel business development efforts
  • Reliably meet all technical, financial, and contractual requirements of task orders.
Deputy Program Manager, 12/2012 - 12/2015
Verra Mobility Corporation Tx, TX,
  • Spearheaded programs and projects for Customs and Border Patrol engagement by effectively leading of network, wireless, performance management, and architectural engineers
  • Maximized pipeline management across accounts by identifying business opportunities
  • Promoted and supervised Agile development practices including Scrum and Kanban
  • Conducted Scrum meetings and Sprint planning sessions, established Scrum artifacts, and managed project goals, scope, milestones, timelines, and quality deliverables for high-impact enterprise architecture projects
  • Coached, mentored, motivated, and evaluated personnel while emphasizing team cohesiveness, client satisfaction, efficiency, and accountability
  • Delivered informative presentations and briefings to senior management regarding project/program status and progress
  • Held meetings with staff and work groups to promptly address issues impacting flawless delivery of customer support and technical services
  • Partnered with Tier II and Tier III engineers to troubleshoot and resolve issues associated with firewall, network traffic statistics, capacity planning, and bandwidth activity.
Technical Proposal Writer, 12/2015 -
Computer Science Corporation City, STATE,
  • Efficiently communicated and cooperated with technical SMEs and other management-level proposal personnel at CSRA
  • Reviewed RFPs and RFI requirements, collected complex data, conducted analysis, and prepared compelling proposals to win high-dollar government projects
  • Demonstrated exceptional talents in writing, editing, and fine-tuning critical proposal sections and proposal responses
  • Established effective strategies, themes, and discriminators for proposal responses
  • Mentored, coached, encouraged, and supervised less experienced personnel
  • Captured $200K+ in cost savings through innovative solutions to long-standing problems.
Education and Training
BS: Business Education, Expected in
University of The District of Columbia - Washington, DC
PMI Certificate: , Expected in
George Washington University - , Washington DC
CM (Certified Manager) ITIL III & IV Leadership and Management Certification, Nextel University: , Expected in
Nextel University - ,
Professional Installations and Engineering Methodology Certification Engineering Telecom Building Electric Certification, CANUX: , Expected in
- ,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • University of The District of Columbia
  • George Washington University
  • Nextel University

Job Titles Held:

  • Task Order Manager / Program Manager
  • Deputy Program Manager
  • Technical Proposal Writer


  • BS
  • PMI Certificate
  • CM (Certified Manager) ITIL III & IV Leadership and Management Certification, Nextel University
  • Professional Installations and Engineering Methodology Certification Engineering Telecom Building Electric Certification, CANUX

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: