Repeatedly recognized for superior job performance, attention to detail, and outstanding customer service skills. Excellent interpersonal and communication skills. Dependable and efficient professional, enjoys working with the public and dedicated to high quality customer service. Excellent organizational skills, goal-oriented, proactive, excellent at reporting, and tremendously persistent. Mature and special ability to handle responsibility. Clear ability to keep sensitive information confidential. Sincere and keen interest in people's care and well-being. Fluent in Spanish and English.
Targeted Case Manager Supervisor03/2011 to 03/2012LEGACY BEHAVIORAL HEALTH CENTER, INC
Provide direct supervision and training for up to 21 Targeted Case Managers at Indiantown, Indian River, Port Saint Lucie, Okeechobee, and West Palm Beach counties.
Review, approve and monitor program documentation submitted by Targeted Case Managers.
Help Targeted Case Managers set and achieve goals.
Perform chart audits and peer reviews.
Address urgent client's crisis and ensure incident reports are completed.
Ensure prior authorizations are accurate and timely submitted.
Monitor transition planning and discharge to ensure contractual compliance.
Monitor satisfaction surveys by families served by the Targeted Case Manager program, respond to feedback or complaints from clients and providers.
Maintain and update all Targeted Case Managers data, and ensure prompt case assignment.
Represent the agency in the community.
Responsible for interviewing and hiring new needed Targeted Case Managers.
Perform performance evaluations for each Targeted Case Manager.
Targeted Case Manager04/2009 to 03/2011LEGACY BEHAVIORAL HEALTH CENTER, INC
Assess client's needs.
Produce detailed casework reports.
Provide linkage with appropriate community resources as needed.
Advocate for clients in the academic, judicial, and other systems.
Attend staff meetings on behalf of clients and ensure the needs of the clients are being fully addressed (schools, clinical, etc.).
Empower clients to advocate for themselves and become productive member of the community.
Complete required Targeted Case Managers forms (Case Notes, Long term views, Progress summary, Bio-psychosocial Assessment, Service Implementation Plan, Bio-psychosocial Assessment review, Service Implementation Plan review, initial and concurrent PA's (Magellan, Cempatico, UMBH),.
Maintain appropriate, positive, and professional interpersonal relationships with staff, peers, consumers, and volunteers.
Conduct home visits and telephone communication with clients in order to ensure safety, and welfare of the client.
Ensure that clients have full and unbiased access to available services and service providers to meet their specific needs.
Attend Case Management team meetings.
Ensure clients receive benefits needed for which they are eligible.
Provide training to newly assigned Targeted Case Managers.
Complete and ensure billing documentation is accurate, complete and submitted on a weekly basis.
Social Worker01/2001 to 01/2002301 CORRECTIONAL CENTER BAYAMON, P.R
Evaluate inmates at admission; discuss behavior responsibilities and produces detailed casework report.
Counsel inmates as needed.
Perform psychological assessment to determine inmate level of mental health functioning.
Provide individual or group counseling sessions, teaches inmate life skills in rehabilitation groups.
Write treatment plans, maintains detailed files.
Communicate with other criminal justice professionals on inmate's case.
Administrative Clerk01/1997 to 01/2001DEPARTMENT OF EDCATION REGIONAL OFFICE
Distribute inter-departmental memorandums (e-mails and letters) ensuring timely delivery and receipt of important information while maintaining confidentiality.
Establish and maintain record management systems for all incoming outgoing correspondence.
Organize, sort, distribute mail for all the employees and departments.
Handle all official and confidential correspondence efficiently.
Provide administrative support for the administration department such as answering telephones, assist visitors on resolving issues, and referring a range of administrative inquires.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
O.M.E.P.) PUBLIC SCHOOLS MAINTENANCE OFFICE, DEPARTMENT OF EDUCATION
Secretary, Warehouse/ 1996-1997.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Complete and mail; bills, contracts, policies, invoices, and checks.
Operate office machines, such as photocopiers, scanners, facsimile machines, voice mail systems, and personal computers.
Maintain and updates filing, inventory, and prepare outgoing mail.
Prepare general correspondence, memorandums, purchase orders.
Collect and prepare data for records and reports.
Maintain records and generate required reports.
Bachelor Degree of Arts: Social Work2001University of BayamonSocial Work
Medical Coding Certificate1996University of Sacred Heart