Targeted Case Manager Supervisor Resume Example LEGACY BEHAVIORAL HEALTH CNTER, INC

TARGETED CASE MANAGER SUPERVISOR

Executive Summary

Repeatedly recognized for superior job performance, attention to detail, and outstanding customer service skills. Excellent interpersonal and communication skills. Dependable and efficient professional, enjoy working with the public and dedicated to high quality customer service. Strong attention to detail. Special organization skills, goal-oriented, proactive, excellent at reporting, and tremendously persistent. Mature and special ability to handle responsibility. Clear ability to keep sensitive information confidential. Love and keen interest in people's care and well-being. Fluent in Spanish and English.

Accomplishments

HIV-Aids Confidentiality Security Awareness De-Escalation Techniques for the Safety Cultural Competency Orientation to the process Understanding Eating Disorders Functional Assessment Rating Scale ODD Conduct Disorder Early Intervention Community-Based Services Safety Training Children's Functional Assessment Rating Scale Aggression Control & De-Escalation Techniques Working with Traumatized Youth in Child Welfare H31N1 Flu: Implications for Healthcare Professionals Understanding Eating Disorder in Children and Adolescent Collaborative Approach for responding to Traumatized Children in Child Welfare Taking Charge of the Behavioral problems associated with O.D.D.
and Conduct Disorder.

Professional Experience

Targeted Case Manager Supervisor
March 2011 to March 2012LEGACY BEHAVIORAL HEALTH CNTER, INC

Provide directly supervision and training up to 21 TCMs at Indian River County, Treasure Coast, Okeechobee and West Palm Beach County.
Review, approve and monitors program documentation submitted by Targeted Case Managers, and implements action plan when appropriate.
Perform random chart audits and peer reviews.
Address urgent clients situations and ensures incident reports are completed, ensures prior authorizations are accurate and timely submitted.
Monitor transition planning and discharges to ensure contractual compliance.
Monitor satisfaction surveys to family served by the TCM program, updates all TCM data, ensures prompt case assignments, submit reports to other departments and funding sources as needed, respond to feedback or complains from clients and providers.
Collaborates with other clinical programs and service providers to ensure optimal service delivery, Attends events and represents the agency in the community, Ensures requests for supplies to the assigned sites are timely submitted.
Responsible for interviewing, hiring new needed Targeted Case Managers.
Performs performance evaluations for each TCM.

Targeted Case Manager
April 2009 to March 2011LEGACY BEHAVIORAL HEALTH CNTER, INC

Assesses the client's needs.
Produce detailed casework reports.
Provide linkage with appropriated community resources as needed.
Advocates for the client in the academic, judicial and other systems.
Attend staffings on behalf of the client to ensure the needs of the client are being addressed fully (schools, clinical, etc.) Empower clients to advocate for themselves and become productive member of the community.
Completes TCM forms required by the program.( Case Notes, Long term views, Progress summary, Bio-psychosocial assessment, Service Implementation Plan, reviews of BIO and SIP, initial and concurrent PA's (Magellan, Cempatico, UMBH).
Maintain appropriate, positive, and professional interpersonal relationships with staff, peers, consumers, volunteers, and other stakeholders.
Conduct home visits and telephone communication with costumers in order to ensure health, safety, and welfare needs or other services needed.
Ensure that customers have full and unbiased access to a variety of services and service providers to meet their specific needs.
Attend case management team meetings.
Ensure clients receive all benefits needed and for which they are eligible.
Provide training to newly assign Targeted Case Managers.
Complete billing related documentation for the Medicaid billing department ensuring billing documentation is accurate and complete.

Social Worker
January 2001 to January 2002CORRECTIONAL CENTER 301 BAYAMON, P.R

Evaluate and resolve problems, Counsel client on different issues, Arrange for lowering sentence time, Evaluate and present customer to authorities to release, Discuss behavior responsibility, motivation and attitudes in achieving redirected behavior, Establish and present prevention support services for the population, Attend, present and complete necessary documentation for team meetings, Evaluate each inmate at admission, Produce detailed casework reports.
DEPARTMENT OF EDCATION, REGIONAL OFFICE BAYAMON, P.R.

Administrative Assistant
January 1997 to January 2001

Evaluate and resolve problems in the schools, Develop and maintain relationship with customers, Make recommendations, Maintain records, documentations, and monthly reports, Handle calls and promptly forward them to appropriate person among 65 employees, Distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while maintaining confidentiality, Establish and maintains record management system for all incoming and outgoing correspondence, Organize, sort and assign mail distribution for all the employees, Handle all official company correspondence efficiently, Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquires, Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
O.M.E.P.) MAINTENANCE OF PUBLIC SCHOOLS OFFICE, DEPARTMENT OF EDUCATION.
Secretary, Ware House/ 1996-1997.
Compile, copied, sorted, and filed records of office activities, business transactions, and other activities, Complete and mailed bills, contracts, policies, invoices or checks, Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers, Compute, record, and proofread data and other information, such as records or reports, Maintain and update filing, inventory, mailing, and prepare outgoing mail, Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail, Review files, records, and other documents to obtain information to respond to request, Serve as a secretary to the assigned supervisor, greet visitors and answer telephone, provide information; keyboard correspondence and related matters; prepare and maintain files and records, Prepare general correspondences, memorandums, purchases orders and other materials, Collect and prepare data for records and reports, Maintain records and generate appropriate reports, Requisition supplies and materials for office and office copy equipment.
Maintain confidential information of office related information.

Education

Bachelor Degree of Arts : 1995University of Bayamon

Social Work

Medical Coding - University of Sacred Heart 1996 * TCM Certification Training: Children's TCM & Adult TCM * Certification: Functional Assessment Rating Scale (FARS) - 1/2010 * Certification: Children's Functional Assessment Rating Scale (CFARS) : 1/2010

Skills

academic, administrative, agency, benefits, billing, case management, interpersonal, contracts, client, clients, delivery, documentation, e-mail, facsimile, filing, forms, Functional, hiring, inventory, keyboard, Notes, mailing, materials, Medical Coding, meetings, access, mail, OFFICE, monitors, office machines, photocopiers, policies, Progress, Maintain records, maintain files, safety, scanners, secretarial, supervisor, supervision, surveys, telephone, telephones, voice mail

Resume Overview

Companies Worked For:

LEGACY BEHAVIORAL HEALTH CNTER, INC
CORRECTIONAL CENTER 301 BAYAMON, P.R

School Attended

University of Bayamon

Job Titles Held:

Targeted Case Manager Supervisor
Targeted Case Manager
Social Worker
Administrative Assistant

Degrees

Bachelor Degree of Arts : 1995
Medical Coding - University of Sacred Heart 1996 * TCM Certification Training: Children's TCM & Adult TCM * Certification: Functional Assessment Rating Scale (FARS) - 1/2010 * Certification: Children's Functional Assessment Rating Scale (CFARS) : 1/2010

Targeted Case Manager Supervisor Resume Example

Resume Score: 90%

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