Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Team-oriented Case Manager with strong track record of establishing solid relationships with clients, co-workers, administration and local agencies. Organized and self motivated to give clients the help and service they need.
Strong organizational skills
Expert in customer relations
Crisis prevention intervention
Exceptional interpersonal skills
Exemplary people management skills
Community resources specialist
Compassionate and active listener
Superior communication skills
Exceptional problem solver
Effectively managed caseloads of more than 30 homeless and low income clients at any given time. Assisted clients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.SOAR trained for SSI and SSDI applications.
Targeted Case Manager05/2016 － CurrentMental Health CenterBillings, MtDocumented all patient information including service plans, treatment reports and progress notes. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborated closely with treatment team to appropriately coordinate client care services. Referred clients to other programs and community agencies to enhance treatment processes.
Club Leader-internship01/2016 － 04/2016Boys and Girls ClubBillings, MtOrganized activities that developed children's physical, emotional and social growth. Redirected children to encourage safe, positive behaviors. Created daily lesson plans for activities. Physically and verbally interacted with children throughout the day. Monitored children's play activities to verify safety and wellness. Openly exchanged ideas and materials with coworkers.
Habilitation Technician-internship12/2014 － 04/2017A.W.A.R.E. Inc.Billings, MtCharted and recorded information in client files. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Assisted clients with ADL's.
Fine Jewelry Associate08/2012 － 05/2016JC PenneyBillings, MtAnswered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Education and Training
2016Bachelor of Science:Montana State University Billings - Psychiatric RehabilitationBillings, MtCoursework in Psychology, Social Work and Counseling. Human Services coursework
2011High School Diploma:Skyview High School - General StudiesBillings, Mt