Targeted Case Management Supervisor resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

  • Treatment planning
  • Staff Management
  • Resourceful
  • Written and verbal communication
  • Teamwork
  • Self-motivated professional
  • Flexible & Adaptable
Work History
01/2017 to Current Targeted Case Management Supervisor Henry County, Georgia | Mcdonough, GA,
  • Population served: Mentally ill, Autistic, dual diagnosis, poverty level clients.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
  • Participated in professional growth programs to support special education improvement efforts
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers
  • Evaluated treatment plans against individual goals and healthcare standards
  • Partnered with physicians, social workers, activity therapists, nutritionists and other case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients
  • Liaised with teachers to develop Individualized Education Programs to provide quality education for students with disabilities
  • Managed support services and fostered communication among social workers, therapists, and clients
  • Managed caseload of 27 clients to provide comprehensive, community-based care
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately
  • Collaborated with external agencies to meet educational and transitional needs of students
  • Improved staff performance by recreating disciplinary procedures commensurate with level of infraction
  • Helped clients receive appropriate, high-quality care with reasonable results
  • Developed positive relationships with parents to foster communication and encourage involvement for student growth
01/2011 to 01/2020 Mental Health Specialist Menzies Aviation | Sabina, OH,
  • Provided inmates with recommendations to community resources once released
  • Maintained caseload of 75+ mentally ill inmates and assessed other inmates as needed.
  • Communicated with clients to develop social and psychiatric observations
  • Documented client progress in confidential files
  • Monitored inmates and assessed suicide risks
  • Displayed sensitivity to cultural and linguistic needs of inmates and families served
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
  • Observed and monitored inmate behavior and responses to treatment
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader
  • Managed a caseload of inmates with substance dependence and co-occurring Axis I and Axis II disorders
  • Completing mental health assessments.
  • De-escalation of suicidal or irate inmates.
  • Attend crisis calls when an inmate received upsetting news.
  • Reviewing mental health histories.
  • Providing recommendations for custody staff in regards to housing
  • Admissions of new residents.
  • Leading therapeutic and rehabilitative programs.
  • Promoting proper hygiene and grooming.
  • Assisting with meals.
  • Maintained a clean and safe environment.
  • Supervision of residents on/off grounds.
  • Daily documentation regarding symptoms/treatment goals.
  • Participate in treatment team meetings.
  • Assisting in orientation of new employees.
01/2015 to 01/2017 Dispatcher Fayette County Sheriff Office | City, STATE,
  • Population served: Fayette County residents, judges, and deputies.
  • Dispatching emergency calls
  • Entering data into National Criminal database.
  • Research for Sheriff as needed.
  • Completing warrants and orders of protection.
  • Completed criminal background checks.
  • Directing citizens in the right direction of their needs.
  • Providing guidance to victims of domestic violence.
  • Photographing petitioners for protection orders.
  • Completing mental health warrants.
  • Received new orders, prepared documentation and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Kept detailed track of all available deputies and all in-progress and completed calls.
Expected in 04/2021 Certificate | Death Doula IAP College, Online, GPA:
Expected in 06/2011 Bachelors degree | Criminology, Social Work Morehead State University, Morehead, KY GPA:
Expected in 06/2007 High School Diploma | Powell County High School, Stanton, KY, GPA:

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Resume Overview

School Attended

  • IAP College
  • Morehead State University
  • Powell County High School

Job Titles Held:

  • Targeted Case Management Supervisor
  • Mental Health Specialist
  • Dispatcher


  • Certificate
  • Bachelors degree
  • High School Diploma

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