Results-driven sales and management professional with 20+ years of Target retail experience. Adept at building and managing retail partnerships by understanding customer preferences and needs. Motivated Sales Account Manager specializing in optimizing customer satisfaction in order to boost sales for both companies.
Skills
Strategic account development
Strong interpersonal skills
Team building expertise
Proven sales track record
Skilled multi-tasker
Relationship selling
Customer-oriented
Proficient in Partners On Line
Experience
Target Team Leader, 07/2013 to Current Gallagher Bassett Nz Ltd – , , Manage revenue, share and contribution for a portfolio of products and services sold to Target Corporation representing $40M in sales annually. Responsibilities include: managing account team, strategic planning, account promotional initiatives and budgeting and contract negotiations.
Senior Client Services Manager, 03/2008 to 08/2013 Acv Auctions – , , Responsible for directing and developing specific Service and Support Strategies for Target Photo. Served as the primary point of contact between account team and retailer managing photo service in 1600+ stores. Responsible for 15M annual Service and Support revenue. Instrumental in managing and coordinating large scale retail equipment conversions. Responsible for planning and driving operational efficiencies to promote revenue growth.
Client Services Manager, 09/2005 to 03/2008 Discovery Inc. – , , Responsible for developing account specific service and support strategies for multiple retailers including Wal Mart, Rite-Aid, Bartell Drug, HyVee and Shopko. Developed account specific relationships with key decision makers to drive service revenue. Managed implementation of $9 in annual capital expenditures.
Digital Account Specialist, 02/2003 to 08/2005 Eastman Kodak – , , Management team member responsible for driving Digital sales and earning for Target. Instrumental in selling Target Stores on digital photo printing strategy. Evaluated, determined need and implemented a digital plan allowing Target to be first to market for digital printing at retail. Focused advertising and retail selling messages to grow first year digital sales to 11% of total photofinishing sales thus exceeding initial expectation.
Education and Training
Bachelor of Science: Business and Industrial Communications, Expected in Missouri State University - , GPA: Minor: Public Relations
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