Reliable and hardworking manager familiar with working in a team environment. Experienced in high volume settings, and working under pressure. Good interpersonal and multitasking skills in fast-paced environments. Looking to utilize my skills I have learned pursuing my psychology degree, as well as the skills I have learned in the customer service industry, within a healthcare setting.
Skills
Organization and efficiency
Knowledge of medical terms
Supervision
Customer service
MS Office
Planning and coordination
Problem resolution
Communications
Relationship development
Issue and conflict resolution
Team building
Education and Training
Minerva High SchoolMinerva, OHExpected in 05/2015 ā āHigh School Diploma: - GPA:
Member of the Student Council all four years of high school.
Senior Class Treasurer
Minerva Cheerleading squad member for three years.
Enrolled in Honors Algebra and Geometry through out high school academic career.
National Buckeye Conference Honors Athlete
Aultman Career Academy Canton, OH, Expected in ā ā: - GPA:
Completed while continuing education during High School.
I was given the opportunity to be apart of this program my junior year of high school (2013-2014) due to my academic success and my interest in the medical field.
Stark State CollegeCanton, OHExpected in ā ā: - GPA:
Completed coursework in College Composition, Cultural Diversity and Medical Terminology while also finishing my last year of high school.
Enrolled for the fall semester of 2014 and spring semester of 2015.
University of AkronAkron, OHExpected in ā āBachelor of Arts:Psychology - GPA:
Dean's List Honoree, Spring Semester of 2016.
Attended UA from Fall 2015 to Spring 2016.
Missouri Southern State UniversityJoplin, MOExpected in ā āBachelor of Arts:Psychology - GPA:
Completed continuing education in Psychology.
Attended this University from the fall of 2016 through the fall of 2017.
Avila UniversityKansas City, MOExpected in ā āBachelor of Arts:Psychology - GPA:
Attended here for my spring semester of 2018.
Stark State CollegeCanton, OHExpected in ā ā: - GPA:
Completed continuing education in psychology.
Attended Stark State College for the fall semester of 2018 and spring semester of 2019.
Kent State UniversityKent, OHExpected in ā āBachelor of Arts:Psychology - GPA:
Currently enrolled at Kent State to finish my Bachelor of Arts in Psychology.
Added a concentration in counseling careers, with a concentration of working with children.
Experience
New York Botanical Garden - Taproom Manager Bronx, NY, 05/2018 - Current
Directed all day-to-day operations of the taproom to provide safe and enjoyable guest experience.
Implemented effective customer service procedures such as having personable conversations and an inviting attitude to encourage positive feedback.
Engaged professionally with coworkers and customers to build rapport and nurture relationships.
Built and maintained loyal, long-term customer relationships while working at this location.
Effectively managed nightly drawer deposits.
Supervised performance of taproom staff with goals of improving productivity, efficiency and cost savings.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Monitored patrons to keep alcohol consumption in designated areas.
Stocked bar with beer, wine, liquor and related supplies.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Prepared and served drinks every shift in high-volume bar environment.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Made product recommendations to customers based on preference, food pairings and special promotions.
Circle K Stores, Inc. - Sales Associate Florence, AL, 09/2017 - 05/2018
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Sold various products by explaining unique features and educating customers on proper application.
Surpassed daily sales goals by cross-selling products and promoting additional products.
Assisted customers by finding needed clothing items and checking inventory for items at other locations.
Helped average of 60 customers per day by responding to inquiries and locating products.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Used register system to ring up customer purchases, process payments and issue receipts.
Olive Garden - Store Associate Whitehall, PA, 01/2017 - 06/2017
Answered questions about current promotions and resolved issues according to store policies.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Maintained current store, product and promotional knowledge to drive consistent sales.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Promoted customer satisfaction by maintaining the cleanliness of the beds and rooms.
Pizza Hut - Server City, STATE, 07/2014 - 07/2016
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Served average of 50 patrons daily with exceptional service.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Completed opening and closing checklists by emptying trash, cleaning booths and polishing silverware.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Partnered with team members to efficiently serve food and beverages.
Greeted newly seated guests quickly and efficiently.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Processed customers' payments and provided receipts.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
