Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Reliable and hardworking manager familiar with working in a team environment. Experienced in high volume settings, and working under pressure. Good interpersonal and multitasking skills in fast-paced environments. Looking to utilize my skills I have learned pursuing my psychology degree, as well as the skills I have learned in the customer service industry, within a healthcare setting.

Skills
  • Organization and efficiency
  • Knowledge of medical terms
  • Supervision
  • Customer service
  • MS Office
  • Planning and coordination
  • Problem resolution
  • Communications
  • Relationship development
  • Issue and conflict resolution
  • Team building
Education and Training
Minerva High School Minerva, OH Expected in 05/2015 High School Diploma : - GPA :
  • Member of the Student Council all four years of high school.
  • Senior Class Treasurer
  • Minerva Cheerleading squad member for three years.
  • Enrolled in Honors Algebra and Geometry through out high school academic career.
  • National Buckeye Conference Honors Athlete
Aultman Career Academy Canton, OH, Expected in : - GPA :
  • Completed while continuing education during High School.
  • I was given the opportunity to be apart of this program my junior year of high school (2013-2014) due to my academic success and my interest in the medical field.
Stark State College Canton, OH Expected in : - GPA :
  • Completed coursework in College Composition, Cultural Diversity and Medical Terminology while also finishing my last year of high school.
  • Enrolled for the fall semester of 2014 and spring semester of 2015.
University of Akron Akron, OH Expected in Bachelor of Arts : Psychology - GPA :
  • Dean's List Honoree, Spring Semester of 2016.
  • Attended UA from Fall 2015 to Spring 2016.
Missouri Southern State University Joplin, MO Expected in Bachelor of Arts : Psychology - GPA :
  • Completed continuing education in Psychology.
  • Attended this University from the fall of 2016 through the fall of 2017.
Avila University Kansas City, MO Expected in Bachelor of Arts : Psychology - GPA :
  • Attended here for my spring semester of 2018.
Stark State College Canton, OH Expected in : - GPA :
  • Completed continuing education in psychology.
  • Attended Stark State College for the fall semester of 2018 and spring semester of 2019.
Kent State University Kent, OH Expected in Bachelor of Arts : Psychology - GPA :
  • Currently enrolled at Kent State to finish my Bachelor of Arts in Psychology.
  • Added a concentration in counseling careers, with a concentration of working with children.
Experience
New York Botanical Garden - Taproom Manager
Bronx, NY, 05/2018 - Current
  • Directed all day-to-day operations of the taproom to provide safe and enjoyable guest experience.
  • Implemented effective customer service procedures such as having personable conversations and an inviting attitude to encourage positive feedback.
  • Engaged professionally with coworkers and customers to build rapport and nurture relationships.
  • Built and maintained loyal, long-term customer relationships while working at this location.
  • Effectively managed nightly drawer deposits.
  • Supervised performance of taproom staff with goals of improving productivity, efficiency and cost savings.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Prepared and served drinks every shift in high-volume bar environment.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
Circle K Stores, Inc. - Sales Associate
Florence, AL, 09/2017 - 05/2018
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Surpassed daily sales goals by cross-selling products and promoting additional products.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Helped average of 60 customers per day by responding to inquiries and locating products.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Used register system to ring up customer purchases, process payments and issue receipts.
Olive Garden - Store Associate
Whitehall, PA, 01/2017 - 06/2017
  • Answered questions about current promotions and resolved issues according to store policies.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Promoted customer satisfaction by maintaining the cleanliness of the beds and rooms.
Pizza Hut - Server
City, STATE, 07/2014 - 07/2016
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Served average of 50 patrons daily with exceptional service.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Completed opening and closing checklists by emptying trash, cleaning booths and polishing silverware.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Partnered with team members to efficiently serve food and beverages.
  • Greeted newly seated guests quickly and efficiently.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Processed customers' payments and provided receipts.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

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Resume Overview

School Attended

  • Minerva High School
  • Aultman Career Academy
  • Stark State College
  • University of Akron
  • Missouri Southern State University
  • Avila University
  • Stark State College
  • Kent State University

Job Titles Held:

  • Taproom Manager
  • Sales Associate
  • Store Associate
  • Server

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Bachelor of Arts
  • Bachelor of Arts
  • Bachelor of Arts
  • Some College (No Degree)
  • Bachelor of Arts

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