Determined TAP Supervisor with strong interpersonal skills and extensive retail and sales experience in a high volume sales driven environment looking to further career opportunities by elevating into a Selling Manager role at Victoria's Secret in the Inland Center Mall
Accurate cash handling skills involving opening and closing procedures
Ability to live by a growth mindset and create positive change through influence and rapport
Create compelling buying environment through product knowledge, functionality and customer relations both internal and external
Acquired skills of team building and training
Training in SLT role
Leading high volume segments with focus on Best at Bras mindset (CSL)
Ability to measure success with conversion, bra performance, shrink, loyalty and ROV
8 years of customer service experience
Experience in leading small and large teams
TAP Supervisor09/2015 to CurrentVictoria's Secret Brea, California
Leading sales floor environment to drive top line sales and performance
Maintain a focus driven mindset around bras and customer loyalty and retention in sales floor and cashwrap
Assist as CSL in fitting rooms to help support Bra business.
Trained associates in new roles with a focus on building individual and team performance
Sales Specialist08/2015 to 09/2015Victoria's Secret Brea, California
Assisted in driving top line sales through customer experience and service.
Building customer rapport through loyalty and bra mindset. Contributed to creating customer loyalty. Support leadership roles in maintaining store visual standards. Lead with the company values in mind. Assist with the prevention of shrink through customer service
Assistan Store Manager03/2015 to 08/2015CITY CHICBrea, CaliforniaExecute instructions and directions through delegating tasks to team members. Provide excellent customer service and actively drive sales as part of a team top line sales performance. Address customer inquires and resolve customer issues. Contribute to profit and growth of the store to achieve sales targets by utilizing selling skills and product knowledge. Assist in implementing Visual Merchandising as prescribed by brand standards. Motivate, encourage and inspire team members to contribute to store recovery, customer membership, and selling behaviors. Converting customers at 70% rate. Completed a series of training sessions to further educate specific role. Analyzed marketing information and translated it into strategic plans. Connected with mall management to be involved in brand merchandising. Addressed and corrected sales staff communication issues in a tactful and effective manner.
Sales and Support Generalist08/2012 to 03/2015Victoria's Secret Ontario , California
customer needs, assessments and enhance customer retention. Generating
customer conversions and providing quality customer experience.
a bridge in assisting with sales, merchandising, and loss prevention.