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Agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Results-driven supervisor with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Enthusiastic supervisor with 7+years of experience supervising staff in inspiring settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
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- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Returned change and currency and processed debit and credit card payments.
- Mentored -member sales team in applying effective sales techniques and delivering top-notch customer service.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Trained team members in successful strategies to meet operational and sales targets.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in numerous checkout stations to verify adequate cash supply.
- Supervised team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Prepared weekly employee work schedules for team members ensuring all shifts received adequate coverage.
- Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
- Engaged with customers to build rapport and promote long-term loyalty, increasing sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted customers with locating and choosing merchandise in any store department.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted customers by answering questions and fulfilling requests.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
West Side High School - Newark, NJ,
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School Attended
- West Side High School
Job Titles Held:
- TAP Supervisor
- Front End Supervisor
- Key Holder
Degrees
- High School Diploma
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