Experienced Tanning Consultant interested in earning a position as a Tanning Salon Manager. Background includes front desk management, sales and customer service at Palm Beach Tan. I have experience in training new staff, increasing revenue by selling salon products and encouraging client membership sales and membership retention. Strong skills in managing front desk, greeting guests and using SunLync computer system.
Some of my responsibilities include opening and closing the store, inventory stock, closing out register and deposit daily cash at the bank, working front desk checking in clients, sell memberships and store products. Responsible for cleaning tanning beds and spray booths. Responsible for making sure the store and equipment is cleaned to company standards each evening prior to closing.
I started with Palm Beach Tan as a bed cleaner and within a month I was promoted to Tanning Consultant because of my work ethics and dependability.
Serve as Palm Beach Tan Tanning Consultant and product line expert. I consistently come in 2nd or 3rd in District store product sales, memberships sold, and number of clients checked in.
Client Services included informing guests of tanning services, programs and sales events over the phone and in person. Addressed all guest complaints and referred any escalated situations to management. Efficiently checked members and guests in promptly using SunLync computer system. Provided instruction to new clients on the use of tanning beds and tanning booths. Greeted all guests and assisted them with requests and special services. Responded to customer inquiries in a friendly and professional manner. Suggested and sold salon services and retail products to customers. Escorted new clients to the tanning rooms and provided them with instruction on the use of the equipment.
Store management and sales duties included attending company training on various tanning products and memberships to be better informed of spa services. Rotated between spa front desk management and monitoring the tanning rooms for cleaning. Replenished towels, goggles, lotions, and slippers after each tanning session. Entered client and service information when booking appointments. Verified end-of-day reports against credit and cash profits. Responded to the needs and requests of the store manager and District manager. Processed all cash and credit card transactions with a 100% accuracy. Collected soiled linens and placed in the appropriate receptacles. Executed all daily opening and closing procedures. Worked a flexible schedule to accommodate store needs. Introduced corporate policies, procedures and work rules to new spa employees. Employed spa tracking system when making reservations. Advised guests on special events and product promotions. Documented any observed safety hazards and reported them to management immediately.
Attended Palm Beach Tan company training.
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